Customer Relations Intern

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Overview

We are seeking a motivated and dynamic Customer Relations Intern to join our team. This role is a unique opportunity to gain hands-on experience across the entire customer lifecycle from initial lead qualification to post-purchase support and retention. You will be the primary point of contact for clients ensuring a seamless and positive experience while actively contributing to sales and customer satisfaction goals.

What You Will Do

Pre-Sales Activities (Business Development Support):

Lead Generation: Research and identify potential new leads and market opportunities.
Outreach: Conduct initial contact with prospects via phone email and social media.
Sales Enablement: Prepare quotes proposals and presentations for the sales team.
CRM Management: Track all lead interactions and updates accurately in our system.

After-Sales Activities (Customer Support & Retention)

Issue Resolution: Act as the first point of contact for all customer inquiries complaints and concerns (phone email chat).
Order Processing: Manage sales orders returns and exchanges efficiently with logistics teams.
Cross-Functional Liaison: Coordinate internally to resolve complex customer issues promptly.
Customer Retention: Conduct proactive follow-ups post-purchase to ensure satisfaction and identify upsell opportunities.
Feedback Collection: Gather customer insights and report feedback to help improve products and services.

Benefits & Growth Opportunities

Hands-on experience in a dynamic dual-focus role covering the full customer lifecycle.
Mentorship from experienced sales and customer relations professionals.
Opportunity to develop high-demand skills such as negotiation problem-solving and CRM management.
Potential for a full-time position upon successful completion of the internship.

Required Skills:

pre-salesaccount expansionmanagementcrmoutreachcustomer

Role OverviewWe are seeking a motivated and dynamic Customer Relations Intern to join our team. This role is a unique opportunity to gain hands-on experience across the entire customer lifecycle from initial lead qualification to post-purchase support and retention. You will be the primary point of ...