Project Liaison Officer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary
Responsibilities
- Develop and maintain standardized communication procedures for emergency scenarios.
- Create and refine templates for consistent updates to residents and stakeholders.
- Manage systems for direct communication with affected residents via SMS email or phone.
- Liaise with contractors for timely progress updates to residents.
- Support vulnerable residents in collaboration with tenancy teams during incidents.
- Act as the central contact point during emergencies coordinating with various teams.
- Provide timely briefings to senior managers and councillors on live incidents.
- Manage a SharePoint site for logging emergency incidents and follow-ups.
- Conduct post-incident reviews to identify lessons learned.
- Collaborate with IDS to support technical solutions for communication processes.
- Contribute to the specification and testing of new IT tools or system upgrades.
- Deliver training and support materials for out-of-hours teams.
- Undertake additional duties consistent with the roles level of responsibility.
Requirements
- Strong project delivery experience including leading pilots and managing procurement processes.
- Excellent communication skills with diverse audiences including senior managers and residents.
- Highly organized proactive and capable of working across multiple teams under pressure.
- Experience in managing and delivering successful procurements within the public sector.
- Knowledge of housing-related services particularly repairs and maintenance.
- Understanding of procurement routes and contract management principles.
- Proficiency in project management tools and techniques.
- Ability to deliver procurements on time and within budget.
- Strong skills in writing clear and concise service specifications and project documents.
- Ability to lead and support tender evaluation and project teams.
- Excellent interpersonal and negotiation skills.
- Ability to work independently and manage workload effectively.
- Commitment to promoting equality and safeguarding vulnerable individuals.
- Satisfactory clearance from the Disclosure and Barring Service.
Required Skills:
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation policies and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word Excel Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents records and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.
Company Industry
IT Services and IT Consulting
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
