Splish Splash Security Guard

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today Herschend is the largest family-held themed attractions company with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something uniqueall are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer we strive to provide environments where every host guest and partner feel welcome valued and loved. We firmly believe that words and actions matter which is why all individuals are to be treated equally and with respect.

We are currently looking for a:

Roles & Responsibilities:

Do you perform well under pressure and during high-stress situations Are you at least 18 years old Do you have a valid NYS Security Guard License Do you enjoy creating a safe environment and engaging with guests in a positive and friendly manner If you answered yes to these questions you might just be the perfect addition to our security team! The Security role is responsible for maintaining a safe environment for guests and employees. The perfect candidate should have an eye for detail a knack for problem-solving and an ability to remain calm in stressful situations. A valid NYS Security Guard License is required

Job Duties & Responsibilities:

Schedule: 8 am - 4 pm Sat / Sun (Hours will increase when the park opens for the season)

Enforce all Park rules and regulations

Monitor Park assets with intent to ensure the safety of all our guests and employees

Maintain constant vigilance while the park is operating to identify any potential issues or safety concerns; communicate any potential issues to other departments and/or leadership in a timely manner

Conduct bag checks to prevent prohibited items from entering the park

Maintain compliance with company and industry best practices policies and procedures to create a safe environment for colleagues and guests

Monitor guest safety and communicate conflicts to supervisors on duty

Take control of emergency and intense situations while remaining calm

Professionally manage crowd control during emergency situations

Continuously monitor guest behaviors and attempt to curtail any potential situations before they escalate further

Exercise clear and concise communications with all park departments

Assist in safety prevention efforts including responding to all safety calls fire alarms and emergencies.

Utilized electronic card access closed circuit television and other audio/visual monitoring systems monitors and supervises the response to all reports or irregular conditions including the unauthorized entry of persons or vehicles to protected buildings and areas breaches of perimeter security or any other suspicious activities occurring on the property.

Authorize access to facilities and ensure that access is controlled.

Maintain and review security records; periodically report on trends anomalies and concerns

Other duties as assigned to support the park

Starting rate of pay: $22 / hr.

Education and Experience:

High School diploma GED or equivalent; Equivalent work experience will also be considered

1 year of previous security or related experience highly desired

NYS Security Guard License is required

Crowd Management Training Certificate is preferred

Language:

Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age

Ability to work flexible schedule including evenings weekends and holidays

Must be able to work third shift (overnight) if the park security operates on a 24-hour schedule

Must possess a valid drivers license and a good driving record

NYS Security Guard License is Required

Ability to address multiple tasks and priorities in a fast-paced environment

Excellent customer service skills ability to resolve questions problems issues and concerns

Excellent interviewing listening and note-taking skills.

Ability to maintain certifications as required by assignment.

Ability to operate dispatch radio and/or other communication devices.

Ability to analyze people and/or situations quickly and calmly and take appropriate actions in a quick and effective manner.

Ability to professionally and calmly deal with stressful and/or tense situations.

Ability to understand and carry out verbal and written instructions.

Ability to collaborate with external first responders and emergency personnel.

Ability to apply knowledge of security methods procedures and techniques to specific situations.

Ability to operate a variety of electronic equipment such as cameras radios and/or personal computers.

Ability to deal fairly objectively and courteously with the public without regard to race ethnicity religion or political beliefs.

Physical Requirements:

Ability to stand or walk for long periods of time

Ability to sit or stand for long period of time

Ability to walk long distances throughout the park

Ability to climb multiple flights of stairs

Ability to work in both indoor and outdoor setting for long periods of time

Ability to withstand heat humidity direct sun cold rain and other weather elements

Good visual acuity night vision and peripheral vision.

Ability to walk stand or run on uphill downhill or uneven surfaces.

Ability to kneel stoop or twist for long periods of time

Occasional bending squatting and reaching above shoulders

Ability to carry push pull lift and hold objects weighing up to 30 pounds.

Ability to tolerate loud noise levels flashing lights and heavily populated environments

Ability to see details of objects that are more than a few feet away

Working Conditions:

Exposure to the variable outside and inside temperatures including high heat cold humidity dust rain and other weather conditions

Exposure to a variety of stressful emergency situations involving people or property

Frequent interaction with all outdoor and indoor areas of the park

Some sedentary motion while sitting and utilizing computer/camera equipment

Fast-paced environment with constantly shifting priorities and challenges

Subject to dark environments particularly during midnight shift

Subject to constant repetitive motion

Subject to frequent loud noises and flashing lights

Team member benefits: