Senior Officer, Operations & Support

• Burwood Campus preferred or Waurn Ponds hybrid work arrangements
• Full-time and fixed-term: 3/3/2026to 5/10/2026
• HEW 6 $96276 - $% Superannuation

The Senior Officer Operations & Support provides logistical and administrative support for the School of Information Technologys Capstone Program ensuring smooth delivery of events student activities and processes. The role works closely with stakeholders to manage technical infrastructure accommodate enrolments and optimise workflows to support both students and staff.

As a Senior Officer Operations & Support you will:

• Play a key role in the smooth running of the Capstone Program providing dynamic administrative support for exciting program activities and events.
• Collaborate with diverse stakeholders and the OnTrack project team to innovate and streamline technical workflows ensuring seamless program delivery.
• Be the trusted go-to person for student queries offering expert guidance on Capstone processes and helping students navigate their education journey.
• Manage and maintain vital records documentation and resources ensuring transparency and easy access for all involved.
• Collect valuable feedback from students mentors and stakeholders to continuously improve the program while supporting students with project management and industry connections for their Capstone projects.

In a typical day you will:

• Prioritise tasks and evaluate progress overcoming obstacles and finding effective solutions to achieve outcomes.
• Proactively identify areas for improvement seek feedback from colleagues and stakeholders and take action to drive positive change.
• Coach and support team members fostering their growth and development while collaborating across teams to share knowledge and expertise.
• Build strong respectful relationships with colleagues across the University understanding how your work contributes to the broader organisational goals.
• Continuously seek to improve personal impact through self-awareness emotional wellbeing and adapting positively to change while ensuring excellent customer service and effective communication with a diverse range of stakeholders.

To be successful youll have:

• A degree in a relevant field (IT business or project management) with relevant experience ideally within an IT or project-based setting or equivalent combination of experience and education.
• Extensive knowledge and experience in technical or administrative fields with a focus on complex organisational structures.
• Proven experience in administrative roles within large organisations navigating complex policies and procedures.
• Ability to thrive in high-pressure diverse environments handling face-to-face phone and written communication.
• Proficiency with software tools such as MS Teams Zoom Trello and GitHub for effective collaboration and support.

Heres how to apply:

Please submit your updated resume and a short cover letter outlining your skills and experience.

For a confidential discussion regarding this role please contact Michelle Yu (Coordinator Industry Projects) via

For a copy of the position description please see below:

PD - Senior Officer Operations and Support -

Applications for this position close on Thursday 11 December 2025.

Are You Ready

Deakin is a Victorian university with a global impact. We are an agile dynamic and innovative university committed to making a positive impact through our excellence in education research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive thriving culture will ensure that people choose to come and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people and people of all abilities cultures sexual orientation and genders.