Product Specialist

As a Product Specialist you are an experienced professional with deep expertise in the Cocounsel Legal product OR CLEAR. Acting as a product evangelist and leveraging your technical and product expertise you will be a key part of the team responsible for scaling customer adoption and value through data-driven programs technical enablement guidance and strategic content close partnership with cross-functional stakeholdersincluding Customer Success Product Product Marketing Professional Services and Salesto support adoption retention and growth goals.

About the Role

Customer Adoption & Technical Guidance

• Serve as the authoritative product expert for CoCounsel OR CLEAR possessing an intricate understanding of its features capabilities and best practices for various legal use cases.

• Translate complex technical concepts into clear actionable content for diverse audiences.

• Consult and advise customers on effective adoption strategies and product technology in scaled formats (e.g. webinars cohorts communities office hours).

• Provide expert guidance and hands-on support in AI prompt engineering teaching customers how to craft effective and precise prompts to optimize CoCounsels OR CLEAR

• Deliver customer recommendations trainings and workshops on the products functionalities.

Content Ownership & Delivery

• Create curate and deliver content for scaled tactics such as webinars eNewsletters in-product guides training sessions and self-service content.

• Assess trends and insights: analyse usage customer feedback support signals and proactively identify moments that matter within the customer journey to surface what customers value and where they struggle; translate insights into program actions content and relevant training.

• Deliver high-impact webinars and training sessions acting as a product expert and adoption consultant.

Advisory Thought Leadership & Cross-functional Partnerships

• Stay abreast of product updates changes industry trends and position yourself as a trusted advisor to customers and CSMs

• Collaborate with Digital Program CSMs to execute strategic initiatives and content delivery.

• Partner across internal functions (Customer Success Product Product Marketing Education Training Managers Sales and Technical Consultants Support) to source repurpose and/or create high-impact education and training for customers and for internal teams.

• Partner with our Product Engineering Sales and Support teams to funnel customer feedback and insights influencing product enhancements and new features.

About You

You are a fit for the role of Product Specialist if you have:

• 5 years in Customer Success Solutions/Technical Consulting Product/Technical Marketing Professional Services Support or Enablement in a B2B SaaS environment legal technology industry or legal operations (CoCounsel Legal) OR financial technology or risk-related fields

• Demonstrable deep product expertise hands-on experience and ability to and guide customers through complex features.

• Proven experience in creating a variety of technical and customer-facing content (documentation tutorials webinars articles).

• Comprehensive knowledge of CoCounsel Practical Law and Westlaw (JD preferred) OR CLEAR.

• Strong understanding of legal software applications including case management document management and time and billing systems.

• Excellent communication interpersonal and presentation skills.

• Ability to work independently and as part of a team with a strong focus on customer satisfaction and success.

• Self-starter with strong problem-solving and analytical skills.

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Whats in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $72100 - $133900. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 12/31/2025.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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