Customer Supply Advisor – Kaitohutohu Ratonga Kiritaki

Let your customer service skills and passion for NZ culture and history shine in this unique role. Ngā Taonga Sound & Vision the nations audiovisual archive is looking for a Customer Supply Advisor to cover an internal secondment. Working directly with broadcasters production companies museums iwi education providers and people from across New Zealand you will help to facilitate access and share the collections we care for.

This is a fixed-term contract running through to mid-August 2026.

Ko ngā hua o te tūranga Whats in it for you

Bring your customer service skills to a truly unique role

Work with a diverse range of customers to facilitate access to the collection: from repatriating taonga to iwi sourcing archival content for films and reconnecting the public to material they or family members feature in.

Build on your knowledge of NZ history and culture curiosity is welcomed!

Work within a supportive team who are passionate about what they do and are eager to share their passion and knowledge with others.

Enjoy a busy fast-paced role with a variety of work.

A flexible working environment which includes working 65 hours per fortnight on full-time pay

Salary: $74712 $87897 superannuation (pro-rata for the duration of the fixed-term)

Ko ngā whāinga o te tūranga The role will see you

As a Customer Supply Advisor youll play a key role in helping New Zealanders to know their history and connect with their cultural identity. You will connect and collaborate with teams across our organisation and external stakeholders researching and using problem solving to clear access pathways and improve processes.

Respond to internal and external requests for access to the collections

Prioritise requests according to key strategies

Undertake rights clearances to respond to requests for access

Create manage and retrieve digital data for collection items

Draft and negotiate supply agreements.

Host on-site research visits

Ko ngā pūkenga e hiahiatia ana About you

You are someone who is excited by the idea of joining a team that love working with the collection establishing and maintaining relationships with key customers and rightsholders and improving access to the collection.

You bring:

Previous customer service experience ideally in an office environment

Clear and concise written communication skills

Demonstrated drive for results and a keenness to learn

Ability to work in a fast-paced team

Proficiency in MS Office

Comfortable operating in a tikanga / kaupapa Māori environment.

Mō Mātou About Us

Ngā Taonga is the audiovisual archive for Aotearoa New Zealand and an independent Charitable Trust committed to Te Tiriti o Waitangi. Working with us is an opportunity to join an organisation passionate about caring for and sharing the precious taonga in the collection ensuring all New Zealanders will be able to know their history and connect with their cultural identity. With around 100 kaimahi were small but impactful in how we deliver on our mission.

E pupuru ana mātou i ngā taonga ataata-rongo o Aotearoa hei taonga tuku iho hei whakapapa kōrero.

Tono mai How to apply

Your CV and cover letter will help us understand your fit for the role. We welcome diverse backgrounds including transferable skills from other sectors community work sport or volunteering.

We want to hear about the following experience in your application:

Curiosity and learning- how you approach trying new things applying what you learn taking on other perspectives and the ability to think outside the box

Customer centric embodying the everyone is a customer mentality and collaboration with others

Problem-solving skills

To apply for this fixed-term position please submit both your CV and a cover letter via Seek. The Position Description is available on the Ngā Taonga website Work for Us page ( You are also welcome to reach out to our People Practice team for more information at

Applications close 4:00pm Friday 05 December 2025.

Note:

You must have the right to live and work in New Zealand. Background and pre-employment checks apply.

Applications are screened as received and the close date may change based on application numbers.

You may need to complete a phone or video pre-interview. Mention any specific accommodations needed in your application.

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