New Build Aftercare Coordinator

Join Amplius as a New Build Aftercare Coordinator and be the first point of contact for customers in their new build homes. Youll support the Aftercare Manager in managing around 1000 homes each year ensuring defects are logged tracked and resolved. Working with developers contractors and internal teams youll help deliver a smooth positive experience for our customers. If youre highly organised enjoy working with people and thrive in a fast-paced environment this could be the role for you.

Salary: 31245 per year

Contract: Permanent full time

Your week: 36.25 hours (Monday to Friday 9am 5:15pm)

Location: Hybrid with a weekly presence in either our Boston or Peterborough offices.

Snapshot of your role

• Act as the primary point of contact for all defect-related enquiries during the liability period ensuring timely and effective resolution.
• Accurately triage and categorise defects liaising with inspectors and applying NHBC or equivalent standards.
• Maintain clear and responsive communication with customers and contractors across all channels.
• Record customer interactions and defect progress in CRM Dynamics ensuring data protection compliance.
• Support the Aftercare Manager with reporting including developer performance defect trends and customer satisfaction.
• Attend new build sites as required to support handovers technology demonstrations and warranty processes.
• Champion digital services service improvements and compliance with complaints procedures KPIs and organisation-wide standards.

What were looking for

• Proven customer service experience ideally in housing or construction with a strong focus on problem-solving innovation and initiative.
• Knowledge of defect liability processes and NHBC or equivalent warranty standards with competence in CRM systems Microsoft Office and general IT.
• Ability to prioritise workload manage own diary work at pace and make effective decisions under pressure.
• Excellent verbal and written communication skills resilience professionalism and the confidence to handle challenging conversations.
• Positive proactive and collaborative approach with attention to detail integrity and a commitment to continuous improvement and delivering outstanding customer experiences.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

When applying please provide both your CV and a cover letter combined into a single document to make uploading easier. Applications without a cover letter may not be considered.

Closing: 11 December

Interviews: 18 December

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions Contact the Amplius Recruitment Team and well be in touch to support you with any questions queries or conundrums!

INDMED

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.