Helpdesk Administrator
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Job Summary
JOB DESCRIPTION
Job Title: Helpdesk Operator (Crown Estate Contract)
Purpose of Job
To provide a high standard of administrative and helpdesk support to the Crown Estate contract ensuring accurate logging processing and resolution of all maintenance requests and enquiries while supporting engineers sub-contractors and the client.
Key Responsibilities
- First point of contact for client and internal teams on the Helpdesk.
- Log and allocate reactive tasks and PPMs via the Vantify CAFM System.
- Raise purchase orders and call-outs for sub-contractors.
- Maintain accurate records in Vantify including uploading service sheets and documentation.
- Process task sheets engineer holidays/sickness and manage engineer logs.
- Produce and distribute daily weekly and monthly reports.
- Maintain site files sub-contractor records and logbook systems.
- Monitor and update WIP (Work in Progress) status.
- Provide general administration: answering calls/emails booking rooms filing minute-taking.
- Respond promptly and professionally to all queries and follow up to resolution.
Accountabilities
Reporting to the onsite Performance Manager.
Working closely with the Performance Manager.
This post carries no direct budgetary responsibility.
Person Specification / Attributes Required Education
Required Skills & Experience:
- Good education standard (GCSE English & Maths essential).
- Strong IT skills (Word Excel).
- Experience in a fast-paced office or helpdesk environment.
- Clear communicator with confident telephone manner.
- Methodical organised and customer-focused.
At BGIS we believe that diversity and inclusion is a key business driver such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.
Required Experience:
Unclear Seniority
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
BGIS is a global leader in integrated facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
