Customer Support Manager

Company:

Boeing Global Services (BGS) Distribution Business is looking for a Customer Support Manager to join our team in Hialeah FL.

Position Responsibilities:

Business Acumen

• Knowledgeable of how business and organization operate; knowledgeable of policies practices trends and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations. This information applies in a way that contributes to the organizations strategic plan and bottom line.

Communication

• Using a variety of media it clearly conveys information and ideas to individuals leaders or groups in a manner that engages the audience and helps them understand and retain the message. Knows how to use data and analytics to make decisions and find ways to innovate the team.

Continuous Learning

• Demonstrates an interest in personal learning and development. Seeks feedback from multiple sources about how to improve and develop; modifies behavior based on feedback or self-analysis of past mistakes. Take steps to develop and maintain the knowledge skill and ability to perform.

Customer Focus

• Makes customers and their needs a primary focus of ones actions.

Innovation/Creativity

• Discovers new opportunities and solutions for problems by looking beyond current practices and using innovative thinking. Try different and novel ways to deal with work problems and opportunities.

Quality

• Provide products and services that meet the highest technical and quality standards regulatory requirements and company policies and processes and embrace first-time quality as a way of life not accepting crating or passing any defects and speaking up.

Safely Awareness

• Identifying and correcting conditions and behaviors that affect employee public and customer safety; upholding safety standards; demonstrating proactive safety culture leadership.

Technical Competencies

Analytical Skills (Technical)

• Skills and ability to: collect organize synthesize and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

Boeing Knowledge

• Knowledge of Boeings organizations processes program plans policies and procedures and products required to effectively perform functional responsibilities of the occupation.

Customer Knowledge

• Knowledge of techniques to help identify a customers organization capabilities practices support resources preferences problems and other constraints to provide effective product support and technical issue resolution.

Basic Qualifications (Required Skills/Experience):

• 7 years of experience in customer support for aerospace or other complex industry.

• 2 3 years of supervisory experience or team lead experience

• Experience managing complex customer programs

• Demonstrated leadership communication and problem-solving skills.

• Experienced in managing a team leading people.

• Ability to tailor messages to internal and external customers and across multiple levels of the customers organization.

• Ability to work in a fast-paced environment and manage competing priorities.

• Excellent communication skills both written and verbal.

• Proficient knowledge in all Microsoft Office (Excel Word PowerPoint) applications.

Preferred Qualifications (Desired Skills/Experience):

• Bachelors Degree Business Administration or Engineering or Related Field of Study or equivalent work experience.

Travel:

This position may require traveling up to 35% of the time.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $94000 - $134000

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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