IDAM 2nd Line Team Manager

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Division:Chief Information Security Office (CISO) Identity & Access Management (IDAM)

As a global financial market infrastructure the protection of Euroclear information and assets is fundamental to the companys business. Security is at the core of our services firmly embedded in the management systems and processes of the company.

You will be joining CISO in the Identity and Access Management (IDAM) team. IDAM oversees implementingoperatingand managing all the access from to or within the Euroclear IT infrastructure. This helps to ensure that everyone has access to the right resources at the right time for the right reasons provided in a way which aligns to the increasingly meticulous compliance requirements Euroclear is subject to. Services covered by IDAM include access management user lifecycle management privileged accessmanagementand recertification as well as providing delivery and advisory services.

Job description

Identity & Access Management 2^ndLineManager Job Description

The2^ndLineManageris responsible foroverseeing and leading the2^ndLinesquad within Identity & Access Management.

TheManager will lead a team of specialists collaborate with IT and business stakeholders and drive continuous improvement.

They willownoperate& maintain the IDAM IT Infrastructure and evolve 2nd line support processes to ensure robust incident response and resolution. The Manageris responsible foroverseeing escalations from the first line analysing complex technical issues and coordinating with relevant teams to restore service promptly. They alsoensure thorough documentation of incidents implement root cause analysis and contribute to the continuous improvement of support methodologies.

Key Responsibilities

• Team Management: manage and inspire a team of approximately 10 members setting clear expectations and goalsempoweringand holding people accountable.
• Lead mentor and manage a team ofspecialists for 2^ndLine Support of Infra & application related incidents. Oversee day-to-day operations assign tasks and ensuretimelycompletion ofraised tickets/incidents.
• Performance Management:establishclear goals and expectations and work closely with team members to improve their performance provide feedback and offer support and guidance.
• Collaboration: Build a safediverseand inclusive team and foster collaboration within the team and across departments to achieve common goals.
• Problem solving: Listen to team members feedback addressissuesand challenges within the team offering solutions and resolution strategies.
• Communication:Maintainopen and effective communication with team members management and other stakeholders.
• Resource Allocation: Allocate resources efficiently and effectively to maximize productivity.
• Training and Development:Identifytraining needs and support team members in their development.
• Continuous Improvement:Identifyprocess improvement opportunities and implement automation to streamline access management workflows and enhance security posture.
• Reporting: Generate and present regular reports on access management metrics compliance status and risk assessments to senior management.
• Incident Escalation and Resolution: Oversee escalations from first line supportanalyzecomplex technical issues and coordinate with relevant teams to restore service promptly.
• Root Cause Analysis: Ensure thorough documentation of incidents and implement root cause analysis to prevent recurrence.
• Process Documentation:Maintainup-to-date documentation for processes procedures and incident management workflows.
• Quality Assurance: Regularly review ticket resolution quality and compliance with service level agreements (SLAs).

Qualifications

• Bachelors degree in computer science Information Security or a related field (or equivalent work experience).
• 3 years of experience in IT security with at least 2 years in a leadership role.
• Strong knowledge ofIDAMconcepts technologies and best practices.
• Experience implementing and managing PAMand LAMplatforms (e.g. CyberArkSailPoint or similar).
• Relevant certifications are a plus (e.g. CISSP CISM PMP vendor-specific PAMand LAMcertifications).

Preferred Skills

• Ability to work in a fast-paced dynamic environment and manage multiple priorities.
• People management Skills: Proven ability to manage and inspire teams fostering a collaborative inclusive and motivated work environment.
• Communication:goodinterpersonal and communication skills to effectively interact with team members senior management and external partners.
• Team Collaboration: A collaborative mindset with the ability to promote teamwork and cooperation and build a diverse &high performingteam.
• Feedback and coaching: proven ability to create a culture of lifelong learning via role modelling giving feedback and coaching to team members.
• Problem-Solving: Effective problem-solving and decision-making skills to address challenges as they arise.
• Adaptability: Ability to adapt to changing priorities and thrive in ahighly-regulatedenvironment.
• Knowledge and experience on Identity & Access Management environments and concepts is a big plus

Work Environment

We offer the opportunity to work on one of the pillars of the Euroclear strategy offering growth opportunities in a challenging environment with demanding expectations from all levels of the company up to senior management.

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