Banker, Personal
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch providing banking solutions which meet the customers needs in accordance with each of personal banking segments value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion cost management and customer retention targets through a proactive call plan and active cross selling.
Key Responsibilities
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customers needs and priorities
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees margins and sales) minimise costs and risks whilst maintaining and entrenching the customers relationship with the Bank appropriately.
- Establish build and strengthen relationships with customers based on mutual respect to retain customers and gain word-of-mouth referrals
- Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance home loans overdraft credit card personal loans etc) credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances provision for debit orders and cheque payments etc)
Qualifications :
- University Degree
Experience
- At least 3 years experience banking experience with a strong background in relationship management.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Interacting with People
- Making Decisions
- Meeting Timescales
- Producing Output
- Showing Composure
- Understanding People
Technical Competencies:
- Active Listening
- Difficult Calls Management
- Electronic Communications & Devices
- Inbound Phone Statistics
- Query Resolution
- Telephone Caller Handling
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Academics
- Business Objects
- CAD CAM
- Corporate Finance
- Electronics
- Audio Visual
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
