Training and Quality Coordinator (mfd)

 Your Mission

As a Quality & Training Specialist youll play a key role in elevating the performance expertise and service quality of our Customer Operations teams. Youll work closely with internal Customer Relations teams external call-center partners and cross-functional stakeholders to ensure a seamless and high-quality customer experience while continuously improving training and processes.

Your key responsibilities will include:
Design and deliver impactful training programs to drive agent upskilling and ensure consistent service excellence across internal and external teams.
Collaborate with call-center partners and internal stakeholders to monitor performance apply best practices and ensure full alignment with procedures and brand standards.
Analyze and optimize service quality leveraging KPIs (NPS response time handling duration tool usage) and customer feedback to identify areas for improvement.
Maintain and enrich training and knowledge content ensuring resources are up to date accessible and engaging.
Foster a culture of quality across all teams by sharing insights leading workshops and implementing corrective or improvement actions.
Drive continuous improvement projects staying informed on customer service and travel industry trends to strengthen efficiency productivity and customer satisfaction.
Travel regularly to visit and support our external call-center partners abroad ensuring alignment and operational excellence on the field.

Qualifications :

What Were Looking For 

Were looking for a team player whos passionate about learning quality and customer satisfaction someone who combines training expertise with a hands-on mindset and strong communication skills.

Your profile:
Proven experience in training learning management or customer relations with a solid understanding of service quality and customer satisfaction.
Strong communication and writing skills with a real appetite for content creation and knowledge sharing.
Excellent synthesis and organizational abilities able to manage multiple priorities with autonomy and precision.
Confident in leading training sessions or workshops and comfortable working collaboratively in a project-based environment.
Tech-savvy at ease with CRM tools back-office systems collaboration platforms and the Office suite.
Fluent in English (daily exchanges with international teams); knowledge of another European language (Spanish Italian German etc.) is a plus.
Experience in the travel or tourism industry would be a strong asset.

Additional Information :

Our Recruitment Process 

We believe in a fast transparent and human recruitment process. 

Heres what you can expect: 

1. Call with a Talent Acquisition Partner (3045 min): Get to know each other! Well share more about the role the team and our culture.
2. Business Case: A practical exercise to showcase your analytical mindset and strategic thinking on operations topics.
3. Manager Interview (60 min): Meet your future manager to deep dive into your experience missions and ways of working.
4. Chief Operations Officer Interview (60 min): Meet your future COMEX member to align on expectations culture and long-term impact.

Location : Aix en Provence France 
Start Date : The sooner the better
Contract Type : Full-time / Permanent 

Youll Love Joining Us 

Our HQ in the South of France offers an exceptional environment - natural cultural and digital - on a modern and eco-responsible campus. 

Prefer flexibility  We offer a hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year.  

Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business sports education and social impact through projects like Ecole des XV Provence Rugby VP Green Les Tremplins and Chez Pierre. 

Forget your gym subscription! Access our large on-site fitness center morning noon and night - or challenge your colleagues to a padel match on our private court. 

Live to the rhythm of Voyage Privés signature mix of business and fun: Company Breaks Carnival Annual Convention meetups and talks plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute. 

And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers. 

Join us and make your next career move a journey worth taking.

Remote Work :

No

Employment Type :

Full-time