ETRM Support Analyst

Baar - Switzerland

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Serve as a subject matter expert (SME) for the Endur ETRM system providing hands-on support analysis and operational stability across the trading technology landscape.

The role ensures timely issue resolution reliable End-of-Day (EoD) execution and high-quality user support for Front Office Product Control Risk and Operations teams contributing directly to efficient and controlled trading activities.

Investigate and resolve L1/L2 incidents and service requests
Provide on-site support to Front Office Product Control and other stakeholders
Analyse and troubleshoot complex ETRM-related issues
Recommend and implement approved fixes or workarounds
Collaborate with developers and project teams on sustainable solutions delivered as L3 or project work.
Maintain documentation for end users
Identify and propose performance and stability improvements
Participate in testing release validation and post-implementation support

Qualifications :

25 years experience supporting ETRM systems (Endur expertise required)
Strong understanding of trade lifecycle processes (Front to Back)
Hands-on experience with Endur configuration workflows and troubleshooting
Basic familiarity with SQL OpenJVS scripting or other Endur integration tools is an advantage
Excellent problem-solving and stakeholder communication skills

Additional Information :

An international environment and workforce with ca. 60 nationalities with a commitment to respect diversity and integrity
Career growth and development at one of Switzerlands Top Employers
Highly competitive remuneration system above-market earning potential via our unique performance-based bonus schemes reflecting the value we place on dedication and results
Work in a flat organizational structure with best-in-class industry experts promoting individual ideas rapid decision-making and high accountability
A rapidly growing company entering new markets globally and expanding its asset portfolio worldwide with substantial investment into green energy (renewables) assets
Benefit from international career opportunities and internal mobility within our 17 globally located offices
Engaging annual company events from group-level teambuilding to local entity events and festive celebrations
Top-notch office facilities

Remote Work :

Employment Type :

Full-time

Serve as a subject matter expert (SME) for the Endur ETRM system providing hands-on support analysis and operational stability across the trading technology landscape.The role ensures timely issue resolution reliable End-of-Day (EoD) execution and high-quality user support for Front Office Product C...

Serve as a subject matter expert (SME) for the Endur ETRM system providing hands-on support analysis and operational stability across the trading technology landscape.

Investigate and resolve L1/L2 incidents and service requests
Provide on-site support to Front Office Product Control and other stakeholders
Analyse and troubleshoot complex ETRM-related issues
Recommend and implement approved fixes or workarounds
Collaborate with developers and project teams on sustainable solutions delivered as L3 or project work.
Maintain documentation for end users
Identify and propose performance and stability improvements
Participate in testing release validation and post-implementation support

Qualifications :

25 years experience supporting ETRM systems (Endur expertise required)
Strong understanding of trade lifecycle processes (Front to Back)
Hands-on experience with Endur configuration workflows and troubleshooting
Basic familiarity with SQL OpenJVS scripting or other Endur integration tools is an advantage
Excellent problem-solving and stakeholder communication skills

Additional Information :

An international environment and workforce with ca. 60 nationalities with a commitment to respect diversity and integrity
Career growth and development at one of Switzerlands Top Employers
Highly competitive remuneration system above-market earning potential via our unique performance-based bonus schemes reflecting the value we place on dedication and results
Work in a flat organizational structure with best-in-class industry experts promoting individual ideas rapid decision-making and high accountability
A rapidly growing company entering new markets globally and expanding its asset portfolio worldwide with substantial investment into green energy (renewables) assets
Benefit from international career opportunities and internal mobility within our 17 globally located offices
Engaging annual company events from group-level teambuilding to local entity events and festive celebrations
Top-notch office facilities

Remote Work :

Employment Type :

Full-time

Key Skills

IT Experience
Problem Management
Desktop Support
Citrix
Mobile Devices
Windows
Customer Support
Help Desk
Operating Systems
Technical Support
Troubleshooting
Application Support

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About Company

MET Group

MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.MET Group is represented in 15 countries: Austria ... View more

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