Manager, Coordinated Access

The Mississauga Halton Central Intake Program plays a pivotal role in advancing and streamlining access to a range of specialized healthcare services across the Mississauga & Halton and greater OH Central regions. As part of this program you will be involved in overseeing centralized intake screening and waitlist support across several key pathways ensuring that patients are efficiently connected to the appropriate care providers based on their specific needs. The pathways within the program that this role would be responsible for include:

a) One-LINK: This pathway provides centralized intake and screening for all LHIN-funded addictions and mental health service providers across Mississauga and Halton. One-LINK serves as a crucial entry point for individuals seeking support for mental health and addiction concerns ensuring they are connected to a wide range of community-based resources.

b) Diabetes & Diabetic Foot Care: This pathway focuses on providing comprehensive support for individuals living with diabetes. Responsibilities include intake clinical triage to assess patient needs and coordinating care plans and resource matching to connect patients with appropriate services and providers ensuring seamless access to diabetes management and specialized foot care to prevent and manage complications.

c) Self-Management: This pathway empowers individuals to take charge of their chronic conditions through education and support. It involves promoting self-management strategies for patients offering resources that help individuals manage their health through lifestyle changes and chronic disease management.

d)  MSK Orthopedics Central Region Hub Lead: The OH Central Region Hub for MSK orthopedics provides centralized intake triage and coordinated waitlist management for orthopedic referrals across the Ontario Health Central Region. This includes ensuring consistent processes enhancing referral quality supporting equitable distribution of surgical consults across multiple hospitals and collaborating closely with orthopedic surgeons and hospital partners to improve patient access and reduce regional wait time variation.

As part of the team you will contribute to improving access to these essential services reducing wait times and ensuring a seamless connection between patients and the appropriate resources. This is an exciting opportunity to be involved in a key initiative that impacts the healthcare experience across the Mississauga and Halton regions.

Key Responsibilities:

• Leadership: Provide management direction and operational planning for the program(s) aligning service delivery with organizational goals and community/partner needs.
• Financial Oversight: Manage the program operating budget ensuring effective financial planning and resource allocation in accordance with organizational priorities.
• Quality Improvement: Ensure program alignment with the Quintuple Aim by streamlining service navigation to improve population health enhance patient experience reduce costs support care teams and advance health equity. Lead initiatives to enhance quality of care and patient outcomes integrating evidence-based practices and industry standards into service delivery models.
• Collaborative Engagement: Collaborate with key stakeholders and community partners to identify clinical priorities and improve service delivery through patient and family-centered approaches
• Partnership Development: Foster collaborative relationships with community partners to support integrated care
• Leadership in Transformation: Lead efforts to transform the coordinated access and central intake experience setting client-centric goals and fostering a culture of continuous improvement within the program. This includes optimizing referral processes enhancing service navigation and ensuring timely and equitable access to health services

Qualifications :

Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission vision and values of accountability respect and compassion which guide our individual behaviours and attitudes.

• Masters degree in healthcare administration Social Work Nursing or equivalent preferred
• Current registration with the College of Nurses of Ontario or other Health Regulatory Professional College mandatory
• Minimum of 5 years of clinical and administrative experience in a leadership position in healthcare and systems planning
• Demonstrated ability to think and plan strategically
• Excellent interpersonal skills and ability to work effectively with others and form productive partnerships
• Strong conflict resolution and relationship-building skills
• Excellent communication (verbal and written) and presentation skills
• Proficiency in business management program planning human resources management analytical and budgeting skills
• Ability to work effectively in a dynamic fast-paced environment manage change and demonstrate strong project management skills
• Demonstrated decision-making problem-solving negotiation and consensus-building skills
• Proficiency with Microsoft Office applications including Outlook Word Excel and PowerPoint
• Valid Drivers License and access to a car to allow the ability to commute regularly between all three hospital sites (OTMH MDH and GH) and efficiently manage the competing workload demands
• Satisfactory performance and attendance record

Additional Information :

Hours: Monday to Friday 7.5 hour shifts 0800-1600 (hours are subject to change based on operational needs)

Salary: $64.667 - $80.821 per hour

Date Posted: November 27 2025

Internal Applications Due By: December 4 2025

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity equity and inclusion throughout our operations policies and culture. If you are passionate about what you do motivated by a job well done and as committed to excellence quality and patient satisfaction as we are wed like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities.  In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health Safety & Wellness team prior to their start date as a condition of employment.  This includes demonstrating compliance with Halton Healthcares Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare.  Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Remote Work :

No

Employment Type :

Contract