Public Water Supply Monitoring and Reporting Program Supervisor

Working to support and implement the Departments mission to champion a healthy environment for a thriving Montana the Section Supervisor is responsible for the day-to-day operations of the section. The Public Water Supply - Monitoring and Reporting Section Supervisor requires a diverse skill set in an environmental engineering or strong environmental health background as well as exceptional leadership and management skills for a high stress position. The Public Water Supply - Monitoring and Reporting Section Supervisor regularly assists the Section to ensure organizational needs are met per Statute and Administrative Rules of Montana (ARM).

Section Operations

- Analyze and plan short- and long-range staffing requirements to efficiently balance workload.

- Evaluate program costs and projected cash flows.

- Analyze the results of environmental testing associated with program requirements.

- Oversee and manage continuous process improvement of database and establishment of accurate reporting for performance-based queries.

- May review documents filed in assigned formal proceedings to assess programs statutory and administrative rule compliance adequacy and legal aspects.

Supervision

- Develops relationships and fosters communication among diverse groups with the intent of finding mutually beneficial solutions to problems handling complaints settling disputes and resolving conflicts.

- Identifies staffing needs and coordinates appropriate job descriptions recruitment and hiring practices; manages staff performance including implementation of progressive discipline process as necessary.

- Ensures a service-oriented approach and continually seeks ways to improve efficiency customer service and overall section effectiveness.

- Upholds a culture of respect by serving as a role model for staff.

- Establishes priorities and develops strategies to achieve performance targets; directs work and assigns work tasks of individual staff monitors progress negotiates and compromises to achieve goals.

- Serves as the link between staff and management ensuring consistent communication including information regarding impacts of proposed projects program changes or legislation.

Leads staff to accomplish goals by clearly and effectively communicating priorities and expectations developing and coordinating annual work plans providing meaningful and timely feedback assisting staff to consider implications of actions implementing professional growth plans and implementing the bureau and section strategic plan. The current Section Supervisor position directly supervises thirteen FTE.

Knowledge Skills and Abilities:

- Knowledge of business and management principles involved in planning setting priorities leadership techniques and coordination of people and resources.

- Knowledge of state and regulatory framework associated with the Monitoring and Reporting Section of the Public Water Supply Bureau.

- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.

- Knowledge of principles and procedures for personnel recruitment selection training.

- Skilled in leadership dependability and ownership of the agencys mission accessibility safety discretion quality emotional maturity respect judgement and contribution to a positive and communicative work environment.

- Skilled at handling complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

- Able to identify the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills.

- Able to anticipate problems and to monitor and assess performance of self other individuals or organizations to make improvements or implement corrective action.

- Able to understand and effectively communicate information and ideas both verbally and in writing.

- Able to develop creative solutions making technical decisions and looking beyond the status quo.