Veterinary Receptionist
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Job Location:
South Burlington, VT - USA
Hourly Salary:
$ 19 - 22
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Receptionist Veterinary Front Desk
Salary:$19.00 - $22.00 per hour determined by the candidates skills experience and qualifications.
Schedule: The hospital is open 8 a.m.8 p.m. seven days a week and this position offers a 40-hour workweek scheduled according to the needs of the hospital.
Were building a brand-new team for our urgent care hospital opening in February 2026 and were excited to add passionate Customer Service Professionalto our lineup!
Dorset Street Animal Hospital is hiring a full-timeCustomer Service Professionalto be the knowledgeable welcoming face at our front desk. This role goes beyond typical administrative assistant dutiesits about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines explaining procedures or coordinating appointments your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments stronger client relationships and better patient outcomes.
What to Expect
As you join our mission expect to be supported in your work and home life with:
- All the benefits you deservemedical dental vision and plus an employee pet discount because we know your pets are family too!
- Paid time off. Take the time you need to recharge.
- 401(k) with a generous company We invest in your future while you care for our pets today.
- Employee referral bonus. Earn $1000 when you refer a new team member to one of our 180 partner hospitals across the country.
- Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital whether youre aiming to grow in client care pursue hands-on animal work or simply build a meaningful long-term role.
Key Responsibilities:
- Be the first point of contact: Greet clients and their pets warmly complete the sign-in process verify and confirm appointment details and ensure clients feel informed and reassured.
- Support clinical flow: Escort clients to exam rooms assist in relaying key information between clients and clinical staff.
- Manage client communications: Handle incoming calls for appointments care questions prescription refills and more. Make outbound calls for appointment reminders and follow-up care.
- Operate with accuracy: Process payments manage invoicing and schedule future appointments with attention to detail.
- Speak the language: Understand and communicate clearly about common vaccines lab tests procedures pet behavior and veterinary terminology.
- Create a welcoming space: Help maintain a clean organized and client-ready environmentincluding occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
Qualifications:
- Previous experience in a veterinary office is preferred.
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics (e.g. end-of-life care financial discussions) with empathy
- Ability to maintain a calm professional and positive demeanor
About Dorset Street Animal Hospital
Opening February 2026 Dorset Street Animal Hospital will bring high-quality Urgent Care veterinary services to the South Burlington community.
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
We co-own practices in partnership with veterinarians. We have experience in driving growth, cultivating exceptional staff, and overseeing operations.
