F&B Captain

We are seeking an experienced and dynamic F&B Captain to join our team in Sepang Malaysia. As an F&B Captain you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and motivating our service team.

• Greet and interact with guests addressing inquiries concerns and special requests promptly and professional
• Proper handling of cashier ensure that all bills were correctly charged and appropriate change return to guest for any cash payment made by guest. For credit card e-wallet on-line payment ensures that correct amount entered and all bills must be posted closed immediately in POS upon guests payment received. 
• Responsible to keep the work stations organized clean neat and required mise-en-place were ready/top-up. 
• Ensure consistent high-level service and maintain customer satisfaction
• Manage staff schedules and handle operational logistics
• Liaise between the kitchen and service areas to ensure smooth operations
• Address and resolve guest complaints and concerns efficiently
• Maintain inventory and report needs for supplies and equipment
• Train new team members and conduct regular team meetings
• Implement and monitor health and safety protocols
• Assist the F&B Supervisor as required
• Contribute to the development and implementation of service improvement initiative
• Ensures that working areas furnishings and equipment are well-maintained to a high standard of cleanliness proper functionality safe to use and zero faulty. 
• Ensures that par levels of guests operating supplies f&b stock are maintained and making sure items availability. 
• Ensures that all maintenance defects are immediately reported to the departmental managers and being followed-up with Engineering Department.
• Works in conjunction within the guidance of department managers in changes and ideas on operations best practice.
• Capable to attend guest feedback/complaints or compliment and if necessary refer them to Supervisor/Departments Manager on-duty for corrective action to be taken or service recovery to be taken within immediate based on case.   

Qualifications :

1. Candidate must possess at least SPM / Diploma Hotel Management / Catering & events

2. Minimum 2 years working experiences as F&B Captain in Restaurant Banquet operations In-Room Dining

3. Discipline and self-motivated

4. Good personal hygiene and neat appearance 

Additional Information :

Inspired Place for inspiring People

Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1 2024. Proudly managed by Accor under the dynamic ibis Styles concept our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner or opt for intimate meetings in our small boardroom perfect for 14 attendees. Enjoy quality family time by our spacious pool creating cherished moments. Just a short 6-minute drive from KLIA we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.

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Remote Work :

No

Employment Type :

Full-time