Technical Support Lead
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Were seeking an experienced and motivated Technical Support Lead to oversee IT support operations across our offices in NSW and Canberra. In this hands-on leadership role youll ensure the delivery of high-quality customer-focused technical support while building strong relationships with local business units.
Youll supervise and develop a small team of Technical Support Officers (depending on location) provide advanced Level 2 support act as a key point of escalation for complex issues and contribute to reporting budgeting and continuous improvement initiatives across the region.
This role plays a pivotal part in ensuring reliable IT operations while driving service excellence and supporting Egis broader technology strategy. Some travel within your region may be required.
Qualifications :
Bachelors degree in IT Computer Science or equivalent experience
Demonstrated experience in technical support or helpdesk environments
Proven experience leading regional IT support within a corporate or enterprise setting
Strong technical capability across hardware software networking infrastructure and cloud platforms
Experience in engineering architecture consulting or professional services (highly regarded)
Excellent stakeholder engagement and communication skills
Ability to prepare detailed technical reports and support IT budget planning
Strong organisational analytical and problem-solving skills
Ability to supervise train and mentor a small team
Familiarity with ITIL processes and enterprise technology management
Ability to work independently and manage multiple priorities across sites
Additional Information :
Egis is committed to creating an inclusive creative culture that embraces diversity and flexibility. We offer generous parental leave support flexible work practices and strive to create an environment where employees can connect collaborate grow and succeed.
We are expanding in Australia and New Zealand and are excited for you to join our growing team.
APPLY NOW!
Imagine. Create. Achieve. A sustainable future.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Egis is a leading global architecture, consulting, construction engineering and operating firm. We work side by side with clients to build a more balanced, sustainable and resilient world.
