At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Summary of the Job:
About This Role:
What Youll Do:
Build strong day-to-day working relationships with vendor partners to continuously improve service quality and value
Manage performance standards and service agreements serving as the go-to person when issues need executive attention
Verify quality confirm SLAs and hold vendors accountable when standards are not met
Champion innovative service delivery approaches and help expand successful partnerships to new areas
Provide regular updates ideas and escalations to executive leadership
Translate business needs into actionable service plans and coordinate across multiple teams to ensure successful delivery
Partner with finance and IT leadership to build and maintain business cases that demonstrate value and support decision-making
The Ideal Candidate for This Role:
Key Skills:
Strong communication skills
Ability to learn quickly and adapt to constantly changing industry and environment
Self-starter with an ability to diagnose a problem figure out what needs to be done and do it
Strong attention to detail
Strong organizational skills
Able to build credibility & have impact at speed
Ability to make decisions and priority calls based on currently available information
Ability to successfully build relationships
Positive attitude innovation and goal-oriented mindset
Analytical skills especially with digging into data
5-7 years related work experience
Ideal Candidates May Have:
Project coordination or program management experience in any industry
Background in technology operations consulting or vendor management
Experience with performance metrics SLAs or business case development
Candidates must possess unrestricted work authorization and not require future sponsorship.Compensation:
Compensation range (base pay): $105443.00-$179253.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation mentorship and a vibrant culture where ideas flow freely and relationships flourish. As part of our team youll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Manager
FNBO offers personal, business, commercial, and wealth solutions with branch, mobile and online banking for checking, loans, mortgages, and more.