Address: 150 N 18Th Ave
Phoenix AZ 85007

Salary: $73000

Grade: 23

The position of the Education and Quality Assurance Manager is responsible for overseeing the compliance and basic training for the Licensing Division Bureaus as they pertain to state regulations for applications surveys and complaints. The bureaus and their licensees are subject to complex and technical program guidelines and regulations that have a significant public and agency impact.

The Education and Quality Assurance Manager is a subject matter expert with extensive knowledge of Senate Bill 1219 and the state statutes and rules that govern licensing. Directly related to the Departments mission the incumbent will be responsible for overseeing and documenting training for all new staff members to ensure that training is completed in compliance with the requirements for surveys and complaints per ADHS policy. This position is also responsible for ensuring the existing staff members receive training when changes occur to state policy and documenting completion of training. This position may also serve as a resource for the regulated community.

This position will develop program reports provide training and presentations and develop/implement action plans/work plans. This position is responsible for ensuring that policies procedures and desk manuals are established and updated as necessary ensuring the bureaus operate in compliance with governing statutes rules and state regulations. The incumbent will interpret complex rules and regulations; provide consultation education and technical assistance to staff and customers for program compliance and accountability; and may participate in rule-making.

This position is expected to maintain a full understanding of Arizona statutes and rules related to licensure as well as State
regulations and policies. This position will coordinate with internal and external stakeholders.

Develop implement and oversee education programs for new hires including a formalized surveyor training coaching and mentoring program; Provide written and verbal feedback to appropriate internal and/or external customers; Use CQI methods to implement process improvements.

Provide training and instruction to new hires existing staff and licensees regarding changes in regulations and
updates to policies. Reviewing and creating actionable learning plans and modules that train surveyors and supervisors and managers on the following; Departments Governing policies and procedures and the statutes and rules for which the employee is responsible; how to determine the course of action with a grievance or complaint that has been filed with the department; how to act in a professional empathic manner.

Interpret complex rules and regulations and provide technical assistance to ADHS staff and customers. Develop
and maintain policies procedures and desk manuals to reflect best practices in accordance with rules statutes
and state regulations;

Develop and implement a system of continuous monitoring and assessment of learning and training needs of
staff in the Bureaus as it pertains to the rules and regulations pertaining to surveying and complaints; may participate in rule making

This position is expected to maintain a full understanding of Arizona statutes and rules related to licensure as well as state
regulations and policies. This position will coordinate with internal and external stakeholders.

Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
- Thorough knowledge of public sector program administration of a program withcomplex requirements including an understanding of strategies that encourageand promote compliance when working with stakeholders.
- Supervision and management principles and techniques; governing statutes rulespolicies and procedures.
- Principles of data quality and customer service techniques including complexproblem solving.
-CMS regulations and policies
- Performance Management (PM) and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:
- Leadership and interpersonal relationships in relation to working with other staffmanagers contractors and staff from other departments and agencies.
- Establish priorities critical thinking and problem solving techniques.
- Excellent oral and written communication skills organizational skills in achieving assigned objectives.
- Use of office equipment and computer systems operate new computer systems and processing equipment.
- Analyzing and applying complex statutes rules and regulations.

Ability to:
- Communicate collaborate and provide consultation to staff as well as internal and external customers.
- Efficiently manage subordinate staff.
- Complete assigned tasks and projects.
- Analyze complex situations to determine appropriate solutions.
- Critical thinking to enhance problem solving.
- Plan assign and coordinate the flow of work within the section.
- Work in a fast-paced high volume office setting dealing with the public.
- Support a diverse multi-cultural workforce that reflects the community promotes equalopportunity at all levels of public employment and creates an inclusive workenvironment that enables all individuals to perform to their fullest potential free fromdiscrimination.

Bachelors degree in a related field with 4 years of work experience in a management or a leadership role OR a total of 4 years work
experience in a training or teaching role.

Drivers License.
Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. 36-113

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

- To help you build a financially secure future the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your other words you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.