Senior Solution Consultant
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Senior Solution Consultant
What does that mean for a Pre Sales Solution Consultant
You have the best software to do whatever it takes to keep our customers happy providing strategic support to Sales creating a unique customer experience at the biggest companies around the world. When we say big we are talking about Intel Adobe Systems Uber and Ticketmaster just to name a few.
Are you the best Pre Sales Solution Consultant You may be a perfect fit for the role!
You are not just a solution expert. You are the best consultant! You will be in the front line to perform technical validation in our customers Omnichannel transformational projects. Your ability to inspire our customers through technology will drive you to succeed using your growing knowledge of Artificial Intelligence Cloud Computing Software as a Service.
What this role is:
Being a Genesys Senior Solutions Consultant means to be responsible for running business-focused solution discoveries directly with customers. You will host Customer Journey mapping exercises or Customer Experience workshops to understand clients operation and expectation while demonstrating the value of Genesys in delivering exceptional experiences to their end customers
You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders and decision-makers including C-level decision-makers.
What this role isnt:
You are not one-man shows. You would work within a team of cross-functional experts who come with a varied skillset and together you will develop identified business opportunities. Your consultative approach will drive you to understand customer functional and technical needs. Your ability to captured allow you to succeed advising on which Genesys capabilities the customer should implement and will ultimately benefit from. All available as part of Genesys breadth of Customer Experience solutions delivered from the cloud as our Experience as a Service!
What will you bring on the table
University Bachelors degree educated in Computer Science or Engineering or related work experience
3-5 years previous CX experience in the job market as a pre-sales consultant business analyst solutions engineering
Support and lead RFP & RFI
Lead activities across all functions from Sales Marketing Channel and Professional services...
Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications
The technological know-how of IT-concepts software-standards best practice as well as database and networking technologies
Cloud computing artificial intelligence and contact center industry experience as a plus
Able to articulate your opinions on current technology trends
Strong developed analytical and conceptional capabilities and high customer focus
Ability to display strong self-initiative and support recommendations with fact-based evidence (data research best practices etc.)
Strong time-management and organization skills
Ability to multi-task and manage multiple streams of work simultaneously
Exceptional skills in English and Arabic languages as well as strong presentation and communication expertise
Be a Team Player be adaptable Agile and able to multi-task
Be ready to travel (25%)
#LI-MC1
If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .
You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Senior IC
Key Skills
- Marketing
- Business Process
- Customer Service
- Communications
- Cloud
- Products demonstration
- C#
- Database
- CRM
- Project Management
- Client Relationship
- Interpersonal skills
- Sales goal
- Sales Process
- Analytics
About Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving emp ... View more
