Product Manager
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Job Location:
Woodland Hills, CA - USA
Monthly Salary:
$ 103740 - 135381
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
A Brief Overview
This position is responsible for managing and coordinating the evolution of specific business systems and customer-facing digital capabilities within the Customer & Broker Experience portfolio builds and maintains a team relationship between Information Systems and the client organization and is responsible for translating customer broker and business needs into clear product requirements backlog priorities and value-driven enhancements.
The Product Manager functions as a Product Owner Agent under a Director-level Product Owner and is accountable for day-to-day backlog ownership requirements definition and delivery coordination for customer and broker experience journeys including the Customer & Broker Portal dashboards/analytics notifications identity & access experience and presentation of AI-enabled underwriting insights.
Over time this role will assume people-management responsibilities as the portfolio expands.
This role is eligible to participate in Zeniths hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership. Selected candidate must be able to report into the Woodland Hills CA or Sarasota FL office on a weekly basis.
What you will do:
- Develops and maintains a strong working relationship with the client organization and acts as an interface between the client and Information Services Department.
- Reviews project analysis and written requirements and specifications to define user stories acceptance criteria and enhancements that support customer experience improvements and operational efficiency within an Agile environment.
- Reviews and analyzes external drivers for the clients business and conducts best practices research.
- Participates in matching technology to business needs and providing technical consulting services to users while ensuring alignment between customer experience strategy product roadmap priorities and CABX delivery outcomes.
- Directs the work of senior and other business analysts and conducts evaluations and approves hiring promotion discipline and salary reviews when people-management responsibilities are assigned in later phases.
- Provides business expertise to ISD.
- Coordinates and manages resources necessary in systems analysis environment.
- Performs other-job related duties as assigned.
- High School Diploma Or equivalent required
- Bachelors Degree or equivalent combination of training/experience required
- 5 years related work experience in systems analysis environment required
Skills and Abilities
- Insurance industry experience preferred.
- Experience in evaluating workflows writing system specifications and using automated processes.
- Must be detailed-oriented and thorough.
- Supervisor experience in coordinating and managing resources to respond to clients requests.
- Have experience in project management tools and techniques.
The expected salary range for this position is $103740.94-$135381.93. Actual pay will be adjusted based on experience geographic location and other job-related factors as permitted by law. Qualifications may warrant placement in a different job level.
Benefits
Medical Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life AD&D and Disability Insurance
401(k) Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year Vacation 2 weeks/year Sick Leave
10 paid Company Holidays 2 Personal Days 2 Floating Holidays
Employee Assistance Program (EAP)
For more information review details on the Benefits page of our Career Site: typically posts jobs for a minimum of 8 to 14 calendar days. If you are interested in any of our open positions we encourage you to submit your application promptly.
Zenith Insurance Company is an equal opportunity employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other legally protected compliance with California law we are committed to fair hiring practices. Pursuant to the California Fair Chance Act (AB 1008) we will consider qualified applicants with criminal histories in a manner consistent with the law. Additionally in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance we will not inquire about an applicants criminal history until after a conditional offer of employment has been made.
If you are a qualified individual with a disability or a disabled veteran and need assistance accessing our career center or applying for a position due to your disability you are entitled to request an accommodation. To make a request please contact a Human resources representative at Zenith Insurance Company.
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Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
You may be at the top of your game, but Zenith would like to remind you to please be wary of falls and other accidents. Zenith Insurance is an underwriter of workers' compensation policies. The firm is licensed to underwrite policies in 45 US states but does most of its business in Ca ... View more
