Client Success Manager (Internal)
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Job Location:
Austin, TX - USA
Monthly Salary:
$ 60000 - 65000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Here at Lower we believe homeownership is the key to building wealth and were making it easier and more accessible than ever. As a mission-driven fintech we simplify the home-buying process through cutting-edge technology and a seamless customer experience.
With tens of billions in funded home loans and top ratings on Trustpilot (4.8) Google (4.9) and Zillow (4.9) were a leader in the industry. But what truly sets us apart Our people. Join us and be part of something bigger.
Job Description:
We are seeking a Client Success Manager (internally known as a Originator Success Manager) to serve as a marketing concierge to our mortgage loan originators. This is a high-impact role designed to ensure originators thrive by helping them maximize their databases strengthen client relationships and grow their business through consistent outreach and marketing.
Location: Hybrid from our Austin TX office
Compensation: $60000-$65000
What Youll Do:
- Act as the primary point of marketing support for loan originators ensuring their databases are organized updated and actively marketed.
- Deliver exceptional customer service to both internal and external stakeholders.
- Proactively leverage technology CRM platforms and apps to streamline communication and marketing workflows.
- Lead the proactive execution of marketing campaigns including social media email and event-based initiatives that keep originators top of mind with clients and partners.
- Track and measure results to continuously improve engagement and effectiveness.
- Serve as a trusted strategic partner to originators by bringing ideas insights and proactive recommendations to help them succeed.
What You Bring:
- Strong organizational skills with keen attention to detail.
- Proven customer service experience and a genuine helper mindset.
- Comfort with technologysavvy in software CRMs and mobile apps (no coding required).
- A foundational understanding of real estate or mortgage lending (preferred).
- A natural curiosity for marketing and the ability to independently support email text social media and campaign execution.
- 2 years of professional experience in a client support marketing or operations role.
Why Join Us
Impact: Youll shape how we acquire customers across Lower and Movoto driving a direct impact on revenue and company growth.
Autonomy: This is a rare opportunity to build the paid acquisition function from the ground up backed by leadership that understands performance marketings strategic value.
Growth: As we scale rapidly youll have significant headroom to expand scope budget and team.
Mission: Help more people achieve homeownershipone of the most important milestones in life.
Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
"Best mortgage ever." Technology and people work together to create a simple, connected experience—led by your very own expert. It’s the perfect balance to make sure this decision” is your best one ever.
