About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate you are joining a culture that is built on values of succeeding together finding a better way and doing the right thing. If you are ready to make a difference join us.

The Impact You Will Have

Blue Cross Blue Shield of MN is hiring a Product Manager Customer Experience (CX) to join our Navigation Portfolio Team. This role is responsible for overseeing feature delivery coordinating priorities among multiple teams organizing workflow within an agile environment and ensuring seamless execution. Key duties include partnering with development teams to devise technical solutions managing issues comprehensively and collaborating across teams to deliver features and establish prioritized roadmaps. The position also contributes to the advancement of strategic initiatives that span several teams.

This role requires strong organizational and communication skills with the ability to work cross-functionally and manage competing priorities. The ideal candidate has 3 years of experience balancing feature development and bug-related fixes between multiple stakeholders and product teams. Experience with Agile delivery and Scrum practices especially in collaboration with engineering teams is highly valued.

Your Responsibilities

• Acts as voice of customer and evaluates existing products and competitor and industry data to improve existing market/product lines and make recommendations on new opportunities.
• Ensure presentations communications and implementation of all phases of product development are being done.
• Reviews analyzes and makes recommendations on actions for existing products.
• Investigates market opportunities and effect on market for existing and new products.
• Engage with Product Owners to help develop short-term and long-term Market/Product Strategy Roadmaps
• Determines customer needs and preferences through research and analysis of industry technology current processes and other methods.
• Responsible for supporting the Product Lifecycle Management process to monitor product performance (clinical financial and operational) across all markets as well as a competitive analysis research for benefits market and regional data and trends.
• Actively look for opportunities to create product innovation
• Accountable for highlighting strategic capabilities for Product/Business line and tracking current state vs future vision for the capability (Leading Above Market Market Below Market & Missing).
• Provide input into funding needs to create support or accelerate Market/Product line strategic growth or cost control outcomes.

Required Skills and Experience

• 3 years of Product Management and/or Product Ownership experience. All relevant experience including work education transferable skills and military experience will be considered.
• Aptitude for independent strategic thinking as well as the ability to identify leverage and execute best practices while demonstrating a continuously innovative mindset.
• Critical strategic thinker / problem solver willing to take initiative with minimal direction.
• Exceptional communication skills (verbal and written) and executive presence.
• Proven strategic product development ability
• Strong written oral presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties
• Exceptional leadership skills
• High School diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Organized and detail-oriented; able to manage multiple priorities in fast-paced environments.
• Proven experience collaborating across cross-functional teams.
• Skilled at balancing competing requests and making trade-offs.

• Demonstrated ability to take ownership plan efficiently and drive issues to resolution.
• Agile Delivery Experience Familiarity with Scrum methodology; experience as a Scrum Master or working on Agile teams.
• Experience prioritizing features and bug-related fixes especially when multiple stakeholders advocate for competing priorities.
• Experience working closely with engineering teams or strong technical acumen.

Role Designation

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships creativity and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits

Pay is based on several factors which vary based on position including skills ability and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical dental and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply please contact us at:

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.