Spanish Patient Access Representative SPAR 25-32420

Job Title: Spanish Patient Access Representative

Location:Houston TX
Shift: 8:00 AM 5:00 PM
Duration: 3 Months (Possible Extension)
Required Experience: Customer service data entry insurance verification eligibility checks Epic and Spanish proficiency

Job Summary

The Spanish Patient Access Representative is responsible for supporting the front office operations by performing patient registration verifying insurance processing payments and providing outstanding customer service to both English- and Spanish-speaking patients. This role ensures accurate data entry and seamless patient flow while complying with organizational standards and federal regulations.

Key Responsibilities

• Greet and assist patients guests and visitors in a friendly and professional manner.

• Complete patient registration check-in and check-out processes accurately.

• Verify insurance coverage eligibility and benefits; obtain pre-authorizations when required.

• Collect co-pays deductibles and outstanding balances; process cash and credit card payments.

• Maintain accurate and updated patient information in the electronic system.

• Answer phone calls schedule appointments and provide general front desk support.

• Address patient questions and concerns; escalate issues to leadership when necessary.

• Ensure compliance with HIPAA and all confidentiality guidelines.

• Assist with maintaining an organized clean and welcoming reception area.

• Support efficient patient flow and collaborate with clinical and administrative teams as needed.

Must-Have Qualifications

• Bilingual proficiency (English & Spanish).

• Basic computer skills including Microsoft Word and Excel.

• Ability to use 10-key by touch.

• Prior experience in customer service cashiering and credit card handling.

• Experience with health insurance verification processes.

• Knowledge of front desk operations in a healthcare setting.

• Experience with Epic EMR (preferred but not mandatory).

Education Requirements

• High School Diploma or GED preferred.

Experience Requirements

• 34 years of experience working in a medical front office patient access or similar healthcare administrative role.

Key Skills

• Proficiency in Microsoft Word and Excel.

• Strong customer service and communication skills (bilingual).

• Ability to use a 10-key keypad by touch.

• Accurate cash handling and credit card processing.

• Knowledge of front office and administrative processes in a medical environment.

• Experience in health insurance verification and eligibility checks.

• Nice to have: Experience with EPIC EMR or similar electronic medical record systems.

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