FLEX ITSM Tools Administrator
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
This is a temporary position.
JOB SUMMARY
We are looking for a seasoned ITSM tools administrator to join our team as a Senior Technology this role you will perform the function as a Flexera Administrator within the ServiceNow CMDB and IT Asset Management Team. This role is technical in nature and will work with the ServiceNow CMDB ITOM Discovery ITAM Team and Product Owners across Marriott. This role will report to Director of the ServiceNow IT Asset Management and Configuration Management (CMDB) team. As the administrator for the FlexeraOne tool you will be responsible for the configuration and optimization along with the execution of daily administrative and maintenance processes. You will provide hands-on technical support and enhancements of the application along with knowledge transfer to other team members. This role requires a deep understanding of ITSM tooling administration Infrastructure environments IT Change management upgrades and patching processes IT asset management practices and discovery for the Flexera Administrator include but are not limited to:
- Provide daily administration support.
- Enhance and configure the FlexeraOne to support business requirements.
- Monitor and analyze application-related problems and coordinate resolutions with internal teams in alignment with Service Level Agreements (SLAs) to maintain the health of the system.
- Establish and report on key metrics related to performance and accuracy of the tool.
- Collaborate with business to review and address enhancement requests requirements and workflow.
- Perform routine maintenance and upgrade activities testing enhancements and communicating feature changes and impact to teams.
- Coordinate and lead support efforts with the vendor to include outages escalations upgrades performance and support case monitoring.
- Perform user administration.
- Mentor and train team members on application functionality and features.
- Understand the goals and requirements of the business to ensure proper configuration and support of the tool.
Education and Experience
Required:
- 3 years experience as a ITSM tool administrator.
- Bachelors degree in Information Technology Computer Science or a related field
- Understanding of application configuration system administration and ITSM processes.
- Experience with corporate change control processes and compliance.
- Familiarity with performance monitoring and operational reporting.
- Ability to work independently as well as multi-task and manage multiple requirements enhancements and support.
- Problem solving skills focused on diagnosing and resolving technical issues efficiently.
- Strong documentation and reporting skills.
- Detail oriented with strong organizational skills.
- Strong communication skills both written and verbal with the ability to describe technical solutions in terms of business andleadership.
Preferred:
- Flexera IT Asset Management Administrator Certification
- Experience leading Flexera One installations and upgrades.
- Experience with the configuration and deployment of Flexera One to include beacon and agent deployment upgrades and monitoring.
- Experience analyzing business needs and requirements risks and workflows.
- Ability to create custom reporting within Flexera One.
- Basic understanding of IT Asset Management concepts software licensing and procurement.
- Experience with system or application administration for additional tools such as ServiceNow.
- Experience with planning solutions focused on low code/no code implementations while minimizing customizations.
- Strong understanding of the software development life cycle (SDLC).
- Demonstrated success leading small-to-medium scaled initiatives.
- Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
- Demonstrated ability to assess customer/client needs creatively approach solutions decide and influence appropriate courses of action.
- Experience working with varied architectural concepts principles and/or tools relevant to ITSM platforms.
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
- Strong analytical problem-solving and decision-making capabilities.
- Ability to accomplish results through others particularly by establishing relationships effective controls and leading in a managed service environment.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Hadoop
- Microsoft Windows Server
- Windows
- Apache
- Linux
- SAN
- Shell Scripting
- System Administration
- Administrative Experience
- Scripting
- Oracle
- Troubleshooting
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
