Management Trainee Customer Service (Technical Support)

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Management Trainee - Customer Service (Technical Support)

Responsibilities
Manage day-to-day operational aspects of the process
Oversee process health to ensure that activities are carried out in accordance with established specifications schedules and budgets minimize delays review program status and plan future actions
Create and execute process plans and revise as appropriate to meet changing needs and requirements.
Identify resources needed and assign individual responsibilities.
Monitor and review deliverables of the team.
Participate in client calls
Direct Ownership:
People of the sub business processes
Customer Satisfaction Scores of the team
Management Reporting

Qualifications we seek in you!
Minimum Qualifications
Should have a Bachelors degree or higher ( BCA/BSc Computer Science will be preferred)
Excellent technical support experience
Strong Leadership/ Team Building / Decision Making attribute
Expertise in Defining Process and ensure the implementation within the Service Delivery Organization.
Exposure to Inbound contact center business.
Good communication skills both written and oral and should be able to handle client interaction
Basic Knowledge on Microsoft Office Windows Server Operating Systems and Linux Operating Systems and their basic commands.
Ability to manage multiple priorities

Preferred Qualifications/ Skills
Tech helpdesk experience
Customer Experience & Process Improvement
People Management
Teambuilding & Staff Supervision
Knowledge of Desktop and Servers
MS Office (Word Excel PowerPoint) Windows (all) Basic Networking
Certification on Hardware and Networking (A N MCP/MCSE) PowerBi Microsoft Windows Server Linux and Networking certificates would be an added advantage

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.