Role Details

• Contract Type: Full-time 6-month contract
• Location: Collins St Melbourne
• Start Date: Monday 15 December 2025
• End Date: Friday 12 June 2026
• Salary: $79500 including super
• Hours:37.5 hours Monday to Friday start window between 8am-10am

Motor Claims Specialist Join Us in Supporting Customers After Severe Weather Events

When severe weather impacts our communities our customers turn to us first. As a Motor Claims Specialist youll be assisting customers with their motor claims when theyve experienced significant damage to their vehicles providing support guidance and reassurance from the very first conversation.

Its meaningful fast-paced work and during weather peaks youre backed by leaders who care and a team that stays grounded connected and human.

What I Do as a Motor Claims Specialist

• Listen really listen: Customers dealing with major storm damage are often stressed or overwhelmed. I help them feel heard and supported from the first call.
• Guide them through the next steps: I explain whats covered what happens next and make the process feel simple and manageable.
• Make fair confident decisions: I balance empathy with clear policy requirements to reach the right outcome.
• Manage claims end-to-end: I keep each claim progressing so customers can get back on the road sooner.
• Solve problems thoughtfully: Every situation is different. I think critically to find the best path forward.
• Stay across the detail: Accurate documentation helps maintain trust and momentum.
• Lean on the team: Weather events can create high-volume days but we debrief support each other and stay human.

Whats in it for you:

• Hours: Full-time Monday to Friday - contract role until Friday 12 June 2026
• Salary: $79500 inclusive of 12% super
• Training: Five weeks of structured supportive training setting you up to succeed and grow from day one.
• Hybrid Working: A mix of office and working from home
• Support: Leaders who genuinely care real-time coaching to help you shine access to Employee Assistance Programs and a kind capable team that has your back.

What Youll Bring

• Compassion and a steady reassuring approach
• Strong customer service experience (phone-based ideal)
• Emotional resilience
• Confidence making fair decisions and explaining them clearly
• Strong attention to detail
• Genuine empathy for customers navigating tough moments
• A growth mindset and willingness to learn

Training & Support

• Training Duration: 5 weeks full time onsite training
• Training Hours:9am-5pm (VIC time)

Why This Role Matters

Severe weather can disrupt lives in an instant and were the people customers rely on to bring clarity comfort and direction. If youre someone who finds purpose in helping others when it matters most this role will feel genuinely meaningful.

Were hiring now. If this speaks to you apply today.

And if youre unsure Apply anyway wed love to speak with you. Some of the best Claim Specialists here had no idea theyd be good at this until they gave it a go.

For more information please contact our delivery partners on.

At Suncorp we are committed to building futures and protecting what matters. We value the unique experiences insights and diverse workforce that benefits our people our business and our customers. Wed love to see your application and speak with you even if you do not match the above mentioned.

Advertised: 27 Nov 2025 AUS Eastern Daylight Time
Applications close: 07 Dec 2025 AUS Eastern Daylight Time