Global Workplace AI Engineer

About the Role

Were building a network of smart helpful Copilot powered agents that make it easier for our colleagues in ING to get things done. M365 Copilot & Copilot Studio and Power Platform are at the heart of this. Were looking for a developer who can help us scale our agentic AI capabilities across ING starting with IT and HR support agents and expanding into other domains across ING like Finance and Operations. Youll work closely with product owners designers and domain experts to build test and improve conversational agents that are intuitive accessible and genuinely useful.

What Youll Do

• Design and implementCopilot Studio agentsusing best practices for modularity intent routing fallback handling and escalation (to humans or systems).
• Build and maintainadaptive card flowsfor troubleshooting knowledge lookups and ticketing with a focus on accessibility localisation and user feedback.
• Integrate withServiceNowand other backend systems to enable seamless pre-filled ticket creation and status updates.
• Applyknowledge management principlesto ensure content is accessible relevant and easy to maintain including support for media like images and videos.
• Collaborate onmeasurement strategiesthat go beyond star ratings helping us capture meaningful feedback and improve continuously.
• Championaccessibilityin everything you build including keyboard-first navigation screen reader support and speech-to-text/text-to-speech capabilities.
• Contribute to ascalable agent architecturethat supports phased rollouts learning loops and future growth across ING.

Your profile

• Prompt Design Expertise: Experience crafting refining and evaluating prompts for GenAI agents chatbots or Copilot Studio.
• Proven experience withMicrosoft Copilot Studio(or Power Virtual Agents)
• Strong knowledge ofM365 EntraID Azure AD and Power Platform.
  • Power Automate(for backend flows and integrations)
  • Power Apps(for internal tooling and UI extensions)
• Expert-level knowledge of Microsoft 365 security principles and controls.
• Proficiency in:
  • Microsoft Graph
  • YAML and Python
  • HTML/CSS
  • JSON(for adaptive cards and data handling)
• Familiarity withAPIsand integration patterns
• Understanding ofaccessibility standards(WCAG) and localisation best practices

Nice-to-Have:

• Experience withAzure Bot FrameworkDataverse
• Knowledge ofCI/CD pipelinesfor Power Platform

• Background inUX writingor conversational design
• JavaScript/TypeScript

What Were Looking For

• Youre a builder you like to ship things that work and make peoples lives easier.
• Youre pragmatic you know when to go fast and when to slow down.
• Youre collaborative you work well with designers product owners and business stakeholders.
• Youre a self-starter you take the initiative and get things done.
• You care about the details especially when it comes to accessibility and user experience.

Dont meet every single requirement Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ING we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.