Corporate Trainer, Insurance
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are.
At We Insure Group we are passionate driven and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each clients unique needs ensuring they feel confident and supported in every decision.
As both a franchise platform and direct insurance provider We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states we support our agency owners customers and carrier partners by enabling faster service greater efficiency better choices and improved results.
What sets us apart Were data-driven for better value and people led for better service. Our purpose is rooted in clarity guidance and long-term trust helping individuals and business owners make informed choices about their insurance coverage. Were building something meaningful and looking for purpose-driven individuals to help lead the way.
Your Experience.
The Corporate Trainer will design develop and deliver effective training programs for our customer service representatives in the insurance sector. This role focuses on enhancing the skills and knowledge of employees to provide exceptional service to our clients. The ideal candidate will possess strong training skills deep knowledge of insurance products and a passion for fostering a positive learning environment.
**Location this role is full time onsite in our Austin office.**
Key Responsibilities.
- Develop and implement training programs that support the onboarding and ongoing development of customer service representatives within the insurance call center.
- Conduct needs assessments to identify knowledge and skills gaps affecting performance and customer satisfaction.
- Create training materials including manuals presentations and e-learning modules that align with organizational goals and industry standards.
- Facilitate instructor-led training sessions workshops and presentations utilizing a variety of training techniques to accommodate diverse learning styles.
- Evaluate training effectiveness through assessments feedback and metrics to ensure continuous improvement.
- Coach and mentor customer service representatives to enhance their performance and confidence in handling customer inquiries.
- Requires full understanding of the insurance lifecycle from quote to claim to support training for Customer Experience representatives across all major lines of business including auto home umbrella commercial and life.
- Stay updated on industry trends insurance products and regulatory changes to provide relevant training content.
- Collaborate with management to define performance expectations and support employee career development.
- Foster a positive and engaging learning atmosphere encouraging open communication and participation among trainees.
Your Experience.
- 3 years of experience in instructional design and training applying adult learning methods to create effective programs for service and sales teams.
- Proven experience as a trainer preferably in a corporate environment with a focus on customer service or insurance.
- In-depth knowledge of insurance products services and industry practices.
- Strong presentation and communication skills with the ability to convey complex information in an understandable manner.
- Proficiency in designing training materials and utilizing learning management systems (LMS) such as Articulate and Captivate.
- Experience with assessment tools and techniques to measure training outcomes.
- Ability to adapt training methods to diverse audiences and varying skill levels with understanding of adult learning principles.
- Strong organizational and time management skills with the ability to handle multiple projects simultaneously.
Preferred Skills/Abilities.
- Certifications such as CPLP CPTD LOMA
- Familiarity with systems such as EPIC AWS and Workday
- Experience with insurance training regulations (e.g. continuing education requirements)
- Ability to coach or mentor new trainers
Education and/or Experience
- Bachelors degree in Education Business Administration Communications or a related field preferred
Work Environment:
- This job is located in a comfortable indoor area
Travel Requirements:
- Less than 10%
Physical Requirements:
- Most of the time outside of training is spent sitting at a desk and working on a computer and there is frequent opportunity to move about
- During active facilitation of training classes a majority of the 8 hour day is spent standing and walking around the classroom
- Must be able to lift up to 15 pounds at times
- Able to stand and walk as needed
Safety and Security:
- Reports potentially unsafe conditions and injuries including near miss incidents/accidents
- Uses and cares for company equipment and materials properly
- Must understand and follow cyber security protocols
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Our Values. The We Way.
At We Insure Group our values shape how we work how we lead and how we growtogether. Theyre more than just wordsthey guide every interaction every decision and every customer experience.
We Way Reflects Our Commitment to.
We personalize protection at a price you can trust
We hustle to find opportunity
We care authentically
We thrive in ambiguity
We own our results
We have fun along the way
Andwere just getting started
Our Total Rewards.
Medical Dental Vision Life Pet; Flexible Spending Account
Competitive Salaries
401K Match
Work-Life Balance: Personal Days PTO Days 12 Paid Holidays Two Paid Days for Volunteer Service Paid Parental Leave
Short and Long-Term Disability
Employee Support Programs Including Mental Health
Tuition Reimbursement
Matching Charitable Gift Program
Lucrative Referral Program
This position is not able to be performed in California Colorado New York or Washington.
EEO
We Insure Group is an equal opportunity employer that does not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status marital status or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability
We Insure Group is committed to creating an inclusive and accessible workplace for all candidates including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process please contact our HR department at We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.
Key Skills
- Sales Experience
- Time Management
- Marketing
- Customer Service
- Communication skills
- Retail Sales
- Business Management
- Outside Sales
- Telemarketing
- Insurance Sales
- Medicare
- Phone Etiquette
