Leasehold Home ownership Team Leader

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profile Job Location:

Salford - UK

profile Monthly Salary: Not Disclosed
Posted on: 11 hours ago
Vacancies: 1 Vacancy

Job Summary

Contract Type: Permanent

Hours: 35 hours per week

Monday Friday (agile working arrangements in place)

Closing date: 10 December

Interview date: w/c 15 December

Interview location: Sale Manchester

Our organisation is all about people the people who live in our homes the communities we serve and those we work with. So its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.

As a not-for-profit housing association providing affordable homes and services to more than 20000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.

To help Irwell Valley to achieve our vision of creating fantastic places to live and enjoy life. You will be responsible for the day-to-day operational management of our Homeownership service Including property management of our blocks and management of all none-standard tenures: Leasehold Shared Ownership Rent to Buy Market Rent Intermediate Market Rent Commercial Leases Conveyancing Land Sales and Property Disposals/Purchasing.

Were looking for someone who can lead on the sales and lets of new build homeownership homes build by our development team (either directly or managing via an agent). The role will also oversee Right to Buy/Acquire for the organisation. As well as managing the above processes the postholder will be responsible for compliance and performance.

Further to this you will manage the team of Property Managers delivering excellent customer service and attain excellent performance standards.

We need people who are / have

Experience of social housing and housing legislation

Knowledge of Leasehold Shared Ownership Private Rented (Market Rent and Intermediate Market Rent) Commercial Leases and Freeholders Conveyancing Land and Property Purchasing customers and colleagues blocks and properties.

Experience of working in a similar role in Leasehold Management

Due to the nature of the role you must have a flexible approach to working hours (including evenings and weekends)and hold a valid driving license.

Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

If you want to be part of our team and help us make a difference wed love to hear from you.

#Leasehold #Homeownership #housingjobs #recruiting #Manchesterjobs

INDMED

About us

We are a not-for-profit housing association providing affordable homes and services to over 16000 people across Greater Manchester. We build affordable new homes work with partners to reduce homelessness and support people to reach their potential.

Our organisation is all about people the people who live in our homes the people in the communities we serve and the people we work with.

So its no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!

We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.

Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.

The Communities team

Our Communities teampride themselves on delivering a fantastic service to our customers representing the customer voice throughout the organisation and striving to make a real difference in peoples lives!

Forging strong relationships with our customers is central to what we do none more than in our Customer Service and Support Team who assist customers with all aspects of housing they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat social media our app and of course the telephone so are skilled as well as knowledgeable!

Our customers are important to us and we want them to feel that way which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean safe and places youre proud to live. Its a great feeling for the team knowing they can help to make services better for our customers!

We are constantly striving to find innovative solutionsto support customers and focus improve our customer experience. Whether its developing an app streamlining process or finding service improvements they always have the customer at the centre of what they do!

Were committed to doing what we say well do keeping customers updated building rapport and problem solving.

Stats:

  • 483 people moved into one of our homes last year!
  • We engaged with 3400 customers on everything from our new cleaning contractor to building safety measures.
  • 90% of customers were happy with how they were treated last year!
  • 80% of customers were happy with their last contact with us
  • We handled over 75000 customer contacts last year!
  • We continuously work with customers across the organisation including our Resident Scrutiny Panel Customer Offer Panel and Community Champions.

Thank you for your interest in joining our Communities Team. For us the Communities team is all about being reliable and respectful in the way that we interact with customers and colleagues. The team is a tight-knit bunch who all share the same ethos to deliver excellent customer service and have fun doing so! We are genuinely passionate about helping customers and delivering a great service to them. To do this we give our colleagues the right training and support offer some great benefits and promote a positive inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring Customers can live well in their homes and Communities Id love to welcome you into the team!

Ross Powell Head of Customers and Communities

Working here

Irwell Valley Homes is a great place to work but dont just take our word for it find out what its like to work here from our colleagues

Rewards we offer

We offer a fantastic range of benefits which include:

Refer a friend scheme

Stakeholder pension scheme

Up to 30 days holiday a year

Two days every year to volunteer in the local community

A medical cash plan

Get your birthday off!

150 Perkbox allowance plus access to hundreds of discounts and freebies

Cycle to work scheme

Professional membership fees paid

Financial education

Loans scheme for travel season tickets

Savings clubs

Training and coaching

Counselling and well-being programme

Enhanced maternity and paternity leave

Accreditations

Documents

Contract Type: Permanent Hours: 35 hours per week Monday Friday (agile working arrangements in place)Closing date: 10 DecemberInterview date: w/c 15 DecemberInterview location: Sale ManchesterOur organisation is all about people the people who live in our homes the communities we serve and those w...
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Key Skills

  • Hyperion
  • Acquisition
  • Asset
  • ABAP
  • Basic
  • Activex