Contract Type: Permanent
Hours: 35 hours per week
Monday Friday (agile working arrangements in place)
Closing date: 10 December
Interview date: w/c 15 December
Interview location: Sale Manchester
Our organisation is all about people the people who live in our homes the communities we serve and those we work with. So its no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association providing affordable homes and services to more than 20000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
To help Irwell Valley to achieve our vision of creating fantastic places to live and enjoy life. You will be responsible for the day-to-day operational management of our Homeownership service Including property management of our blocks and management of all none-standard tenures: Leasehold Shared Ownership Rent to Buy Market Rent Intermediate Market Rent Commercial Leases Conveyancing Land Sales and Property Disposals/Purchasing.
Were looking for someone who can lead on the sales and lets of new build homeownership homes build by our development team (either directly or managing via an agent). The role will also oversee Right to Buy/Acquire for the organisation. As well as managing the above processes the postholder will be responsible for compliance and performance.
Further to this you will manage the team of Property Managers delivering excellent customer service and attain excellent performance standards.
We need people who are / have
Experience of social housing and housing legislation
Knowledge of Leasehold Shared Ownership Private Rented (Market Rent and Intermediate Market Rent) Commercial Leases and Freeholders Conveyancing Land and Property Purchasing customers and colleagues blocks and properties.
Experience of working in a similar role in Leasehold Management
Due to the nature of the role you must have a flexible approach to working hours (including evenings and weekends)and hold a valid driving license.
Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with us. And we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference wed love to hear from you.
#Leasehold #Homeownership #housingjobs #recruiting #Manchesterjobs
INDMED
About us
We are a not-for-profit housing association providing affordable homes and services to over 16000 people across Greater Manchester. We build affordable new homes work with partners to reduce homelessness and support people to reach their potential.
Our organisation is all about people the people who live in our homes the people in the communities we serve and the people we work with.
So its no surprise that we recruit for attitude and behaviour which are central to us delivering great experiences for everyone!
We employ people who are passionate about making a difference who can take responsibility and get things done. And we have developed a culture that supports people to do this.
Everyones welcome here. Our culture is inclusive and we are committed to increasing diversity. We enable everyone to be themselves at work so that they feel at home with we trust and support people to do their best in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
The Communities team
Our Communities teampride themselves on delivering a fantastic service to our customers representing the customer voice throughout the organisation and striving to make a real difference in peoples lives!
Forging strong relationships with our customers is central to what we do none more than in our Customer Service and Support Team who assist customers with all aspects of housing they really are a clued-up bunch! They also manage a full range of digital contact channels including live chat social media our app and of course the telephone so are skilled as well as knowledgeable!
Our customers are important to us and we want them to feel that way which is why our Communities Team support residents to manage their tenancy and make sure neighbourhoods are clean safe and places youre proud to live. Its a great feeling for the team knowing they can help to make services better for our customers!
We are constantly striving to find innovative solutionsto support customers and focus improve our customer experience. Whether its developing an app streamlining process or finding service improvements they always have the customer at the centre of what they do!
Were committed to doing what we say well do keeping customers updated building rapport and problem solving.
Stats:
Thank you for your interest in joining our Communities Team. For us the Communities team is all about being reliable and respectful in the way that we interact with customers and colleagues. The team is a tight-knit bunch who all share the same ethos to deliver excellent customer service and have fun doing so! We are genuinely passionate about helping customers and delivering a great service to them. To do this we give our colleagues the right training and support offer some great benefits and promote a positive inclusive culture where everyone is able to deliver their best service by being their best self. If you share our goal in ensuring Customers can live well in their homes and Communities Id love to welcome you into the team!
Ross Powell Head of Customers and Communities
Working here
Irwell Valley Homes is a great place to work but dont just take our word for it find out what its like to work here from our colleagues
Rewards we offer
We offer a fantastic range of benefits which include:
Refer a friend scheme
Stakeholder pension scheme
Up to 30 days holiday a year
Two days every year to volunteer in the local community
A medical cash plan
Get your birthday off!
150 Perkbox allowance plus access to hundreds of discounts and freebies
Cycle to work scheme
Professional membership fees paid
Financial education
Loans scheme for travel season tickets
Savings clubs
Training and coaching
Counselling and well-being programme
Enhanced maternity and paternity leave
Accreditations
Documents