Service Delivery Manager
Share
Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Clean Harbors/Safety-Kleen in Oshawa ON is seeking a Service Delivery Manager to join their safety conscious team on a contract basis. The Service Delivery Manager is responsible for overseeing and organizing delivery routes managing e-commerce deliveries and providing training to employees with the goal of ensuring daily routes are completed in the most efficient manner possible. They will serve as a primary point of contact with customers for service and sales requests to achieve a high level of customer satisfaction.
* This is a one-year contract opportunity (with possibility for extension)*
Why work for Clean Harbors
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive Compensation: $75000 $85000 base annually.
- Opportunities for growth and development for all the stages of your career.
- Positive and safe work environments.
Responsibilities
- Ensure Health and Safety is the number one priority by complying with all safe work practices policies and processes.
- Train develop and manage sales and service route drivers.
- Manage flow of service requests to ensure customers are serviced in a timely and efficient manner.
- Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day.
- Provide field coaching and sales training to route drivers.
- Meet with customers periodically to discuss needs.
- Increase sales portfolio by identifying opportunities.
- Schedule services to prevent and resolve route issues and complaints.
- Ensure completion and organization of all mandated paperwork and files.
- Follow all local state (provincial) and federal compliance regulations and rules.
- Safely operate vehicles in accordance with provincial and federal requirements.
- Safely observe all corporate operating guidelines and procedures.
- Observe all company environmental health and safety operating guidelines.
- Perform other duties as assigned.
Qualifications
- 3-5 years experience in a route driver management role.
- Intermediate computer skills.
- Excellent customer service skills.
- Excellent organization and attention to detail.
- Perform physical functions per job requirements.
- Successfully complete a background check drug test and physical by position.
Preferred Qualifications:
- Previous route driver experience.
- Previous dispatch/logistics experience.
Safety-Kleena Clean Harbors company has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businessesgreen. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management parts-cleaning technology and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each day we help our customers resolve their waste management needs and reduce their carbon footprint.PROTECTION. CHOICES. GREEN WORK.
Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race ancestry color sexual orientation gender identity national origin religion age physical or mental disability veteran status or based on any other federal state/provincial or local protected class.
Safety-Kleen Systemsa Clean Harbors company is a Military & Veteran friendly company.
*SK
#LI-LB
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental and industrial services.
