AI Customer Service Engineer (Freelance, Hybrid)
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Job Location:
Nieuwegein - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
AI Customer Service Engineer (Freelance / Independent Contractor)
2030/hour Hybrid (1 day per week in-office in Nieuwegein Utrecht)
At GT Ecom were building scalable AI-powered customer service solutions across multiple brands and markets. As our AI Customer Service Engineer youll play a key role in improving our customer support operations by developing training and optimizing the AI systems that support our teams daily.
Youll collaborate closely with our Customer Service Tech and Operations teams to translate real customer scenarios into structured data build automation workflows and ensure our AI systems remain accurate consistent and aligned with our brand communication.
What Youll Do
Train and refine AI customer service bots using real support data
Build automations that reduce handling time
Analyze ticket patterns and propose improvements
Monitor and maintain AI performance across brands
Strengthen the collaboration between AI systems and human agents
What Were Looking For
Experience with LLM tools AI operations or workflow automation
Strong analytical and structural thinking
Experience with prompt engineering or fine-tuning is a plus
Independent detail-oriented and fast-moving
This role is hybrid we require 1 day per week in our Nieuwegein Utrecht office with the rest remote and flexible.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
GT Ecom BV is a global direct-to-consumer company founded in 2018 and headquartered in The Netherlands. With 160+ remote e-commerce professionals worldwide, we operate 50+ online stores, aiming for $500M in revenue by 2026. We blend local brand experiences with global logistics—powere ... View more
