Case Manager Residential Mortgages
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Accountabilities
- Engage with relevant stakeholders both internally and externally in order to obtain information to progress cases to completion
- Monitor and manage upcoming expiration of documents and offers
- Update all relevant systems to maintain management information
- Ensure that all mortgage conditions are satisfied prior to cases completing
- Work closely with the underwriting team to effectively manage the post offer caseload
- Process incoming completion documentation either via post email etc
- Provide daily/weekly/monthly completion forecasts to line manager
- Gain a full understanding or the underwriting process (underwriting cross skill to provide cover when required)
- Create a digital application file and ensure all necessary documentation is collected scanned and stored correctly
- Instructing Solicitors to act on behalf of West One in the transaction
- Carrying out a QA check for other underwriters.
- As experience increases the trainee underwriters cases will need to be QA checked by another member of the team
- A point of contact for incoming calls to the teams main group telephone number.
- Return any original documents to clients
Skills & Competencies
- Pass internal competency tests post induction
- Strong organisational skills Good verbal & written communication skills
- Excellent attention to detail Time management
- Competent user of Microsoft office software
- Positive attitude to develop and expand knowledge
- Ability to perform under pressure and meet deadlines
Knowledge & Qualifications
- Experience within the secured lending sector
- A good understanding of the underwriting process
- Previous experience of managing a caseload in a fast-paced environment
- Industry relevant qualifications are beneficial but not a requirement
- Experience within an administrative role
- GCSE English & Maths
Personal Attributes
- Excellent communication skills
- Resilient and flexible
- Team Player
- Approachable and self- motivated
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers Results Energy Deve ... View more
