User Experience (UX) Lead

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best small-to-medium size businesses to work for join us on our journey!

Please note to apply for this position you must be based in the UK and have the legal right to work in the UK.

Role Overview
As User Experience (UX) Lead you will report to our Global Product Director and play a key role in shaping and elevating the User Experience function at VoCoVo championing a user-centric mindset across our product ecosystem.

Youll play a pivotal role in ensuring VoCoVo continues to set the standard in voice communication technology delivering solutions that feel intuitive seamless and genuinely delightful for the people who use them every day. Youll be energised by the chance to build influence and deliver world-class experiences at scale.

This is a hybrid position with potential travel up to three times per week led by customer needs. This may include attending customer workshops visiting stores or participating in onsite sessions. Were looking for someone who is able to meet with our core team once per week in our Cheltenham or Oxfordshire (Shipton-under-Wychwood) offices with the additional ability to travel for the aforementioned customer workshops store visits or onsite sessions.

What were looking for

Were looking for someone who brings both expertise and passion to the craft of user experience. Youll ideally have:

• Significant experience in a senior or lead UX role supported by a portfolio of work.
• Experience in the leadership and growth of a team through mentorship guidance and line management.
• Excellent communication skills with the ability to tell a compelling story and advocate for UX best practice in a way that resonates with different audiences.
• Confidence presenting and clearly articulating ideas insights and design decisions.
• Previous experience defining shaping and communicating a clear UX vision and strategy.
• A deep understanding of User-Centred Design principles including user research product and content design service design and accessibility standards.
• A creative and innovative mindset with the ability to solve complex problems with solutions that feel simple and intuitive.
• The ability to frame a problem understand user needs and translate them into experiences that enhance satisfaction and engagement.
• Proficiency with modern design tools (e.g. Figma) and experience developing design guidelines.
• Proficiency in the design of responsive web applications and/or digital platforms.
• The ability to research and evaluate markets and competitor landscapes.
• Strong experience gathering interpreting and applying research and data to uncover meaningful customer insights.
• The know-how to measure and demonstrate the success of a product or feature.
• Exposure to cross-functional ways of working and the ability to embed design-led principles and methodologies.

Nice to have skills

• Experience working with hardware/software centric solutions and exposure to hardware design.
  
• A degree in a UX design related field.
• Experience working in a scale-up environment utilising Agile or Lean methodologies.
  
  

What youll do

• Lead champion and position the UX function to further drive VoCoVo on our journey to User-Centred Design.
• Define shape and communicate the vision and strategy for UX and design at VoCoVo.
• Foster encourage and champion a strong problem solving attitude through creativity and innovation within the UX team.
• Develop strong and meaningful relationships to promote excellent collaboration cross-functionally.
• Partner closely with Product Engineering and all teams across the business to promote design excellence and best practice.
• Conduct and deliver in-depth customer competitor and market research providing analysis and insights.
• Produce high-quality documentation and designs which can be presented clearly and compellingly at all levels.
• Passionately drive our vision to empower people to make the right products at the right time for the right purpose.
• Cultivate and champion a culture of curiosity encouraging everyone to fully understand our customers their users their problems and their needs.
• Line manage a Product Designer inspiring and enabling them to produce high-quality innovative user-centric design work (this position will be recruited following the appointment of the UX Lead).

What does success look like
You will lead guide and inspire the design team to ensure that products and services are being developed based on user-centric concepts and evidenced by best in class research and design principles. Definition of design guidelines and adoption of a design system to promote standards and best practice will be a fundamental measure of success for this role.

Salary
Salary range: 75000 - 85000

Benefits

• 25 Days Holiday Bank Holidays (increases with years of service)
• Option to buy or sell 5 days holiday each year
• Sick Pay - 8 weeks full pay 4 weeks half pay
• Life Assurance - (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric car green salary sacrifice scheme
• Enhanced Maternity & Paternity package
• Child Care Scheme
• Training & development opportunities
• Company organised events
• Pension (Royal London Group) 5% employer contribution matched
• Apple MacBook Wireless Magic Mouse and Keyboard monitor and headphones

Diversity and Inclusion
At VoCoVo we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity innovation and collaboration ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.

VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!