Scheduled Maintenance Support Engineer

Beijing - China

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Accountabilities
The job holder is responsible for providing daily support to Airlines or MROs regarding
Schedule Maintenance package (MRBR MPD ALI/ALS) to maintain continued aircraft
airworthiness and improve Customers operations & profitability;
The job holder is responsible for facilitating transnational collaboration coordinate and
follow up on customer inquiries;
The job holder is responsible for the answer of Junior-level technical issue of Scheduled
Maintenance;
The job holder is responsible for the Schedule Maintenance Customer Front Desk
performance and to drive continuous improvement related to Customer Front Desk
process tools governance to ensure the best queries answer is provided to our
customers.

Dimensions
Part of 24/7 Front Desk organisations
Customers are potentially all Airbus customers worldwide
4000 queries per year related to standard Schedule Maintenance & knowledge on ASAC-
FCD-AMPES-RDAF Services and Customer Services Organization
Management of subcontractor quality
All Airbus Platforms
Main stakeholders: 1S 1x SB SR SIMEx SIMAx SID 1IAZE & 1IAZU

Main activities
Dispatch to the right department Answer to the internal & External Customer queries
Launch RDAF when necessary (initial or extension) to meet the Customer satisfaction
Quality and On -time delivery performances.
Escalate any blocked query/risk to the organization to ensure a timely response to the
customer.
Be the referent for any question related to queries specificities (e.g. TRM tool RDAF...)
Manage the quality check to ensure the answer is provided on time and on quality;
Coordination with main stakeholders (Customer Care Center Tech Data field rep network
airworthiness team...) to ensure an appropriate handover to support Customers;
Improve customer satisfaction.

Experience & Skills
Bachelor degree or above in Aeronautics Aerospace Engineering
the part 121/145 regulations and environment Aircraft maintenance and airlines
operations.
Knowledge of Schedule Maintenance content process and RDAF Management.
Knowledge on A/C engineering and configuration management (structure or system)
Knowledge of Airbus documentation (SRM/ASR AMM/MP IPC/AIPC PMS AWL MRBR
ALS/ALI etc).
Proficiency in spoken and written English;
Able to work in a multicultural and international environment;
Experience of working in the aviation industry (e.g. OEM or design office) is a strong plus.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus (Beijing) Engineering Centre Company Limited

Employment Type:

Fixed term

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Job Description:Accountabilities The job holder is responsible for providing daily support to Airlines or MROs regardingSchedule Maintenance package (MRBR MPD ALI/ALS) to maintain continued aircraftairworthiness and improve Customers operations & profitability; The job holder is responsible for ...