Experience Curator

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

JOB SUMMARY

Position is responsible for designing and delivering exceptional personalized guest experience that reflects the brand values. The role focuses on creating memorable moments through bespoke itineraries culture immersion and exclusive access to local attractions ensuring every guest feels valued and inspired.

CANDIDATE PROFILE

Education and Experience

High school diploma GED or equivalent degree; 1 year experience in the guest services front desk or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.

CORE WORK ACTIVITIES

Guest Engagement and Personalization

Anticipate guest needs and preferences through pre-arrival communication and profiling.

Design tailored experiences including dining wellness culture and adventure activities.

Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.

Maintain strong relationships with guests to ensure repeat visits and loyalty.

Interacts with guests to obtain feedback on product quality and service levels.

Experience Design

Curate unique authentic experiences that showcase local culture and luxury standards.

Collaborate with internal teams (Food & Beverage Spa Concierge etc) and external partners (tour operators artisans).

Ensure all experiences align with brand identity and exceed guest expectations.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Ensures compliance with all policies standards and procedures.

Additional Responsibilities

Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives the peers and the subordinates on relevant information in a timely manner.

Participates in departmental meetings and continually communicates a clear and consistent message to produce desired results.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

DescriptionJOB SUMMARYPosition is responsible for designing and delivering exceptional personalized guest experience that reflects the brand values. The role focuses on creating memorable moments through bespoke itineraries culture immersion and exclusive access to local attractions ensuring every g...