The DoubleTree by Hilton Hotel is looking for a Maintenance Technician to join our team. Our 9 story hotel is set in a glass atrium and is located in the heart of downtown South Bend. We proudly offer our guests a full service restaurant Bakers Bar & Grill Starbucks 15000 square feet of meeting and banquet space an indoor pool and fitness center.

Publics & Facilities Supervisor DoubleTree by Hilton

Education & Experience Requirements

• Ability to read write and communicate effectively in English.

• 24 years of experience in hospitality facility operations custodial services or public area supervision; hotel experience strongly preferred.

• Knowledge of cleaning chemicals equipment and public-space maintenance standards.

• Experience supervising teams in a fast-paced environment.

• Previous exposure to pool operations or willingness to obtain Certified Pool Operator (CPO) certification preferred.

• Strong customer-service orientation and ability to interact professionally with guests and team members.

• Must meet minimum age requirements and adhere to company safety standards.

• No employee may pose a direct threat to their own or others safety.

Physical Requirements

• Ability to stand walk and move throughout the hotel for the entire shift.

• Ability to lift up to 50 lbs frequently and handle carts equipment and supplies.

• Ability to bend reach climb ladders and perform repetitive tasks.

• Ability to work extended or irregular hours as required by business levels.

Mental & Supervisory Requirements

• Ability to approach guest and employee issues professionally and tactfully.

• Strong leadership skills with the ability to train coach and hold staff accountable.

• Ability to manage multiple priorities meet deadlines and adapt to changing schedules.

• Capable of responding quickly to urgent cleanliness maintenance or service requests.

• Ability to remain calm under pressure and adjust pace as business needs shift.

Duties & Essential Functions

Supervisory Responsibilities

• Supervise and coordinate daily work of Public Area Attendants Facility Attendants and supporting staff.

• Ensure all public spaces and employee areas meet Hilton brand cleanliness standards including:

  • Lobby and front entrance

  • Atrium and corridors

  • Restaurant/dining areas

  • Starbucks outlet

  • Restrooms (public and employee)

  • Fitness center

  • Pool and outdoor deck areas

  • Employee cafeteria hallways offices and back-of-house spaces

• Assign review and complete work orders or cleanliness inspections.

• Maintain daily communication with Housekeeping Engineering and Front Office to support seamless hotel operations.

• Conduct training on cleaning procedures guest service safety protocols and chemical handling.

• Ensure staff adherence to uniform standards attendance and performance expectations.

Operational Responsibilities

• Perform regular walkthroughs of all public and employee areas to identify cleaning needs safety hazards or repair requirements.

• Maintain restrooms lobby seating doors windows railings decorative features and high-touch areas to Hilton brand standards.

• Oversee cleanliness and upkeep of the gym and pool including:

  • Towel stock and amenity levels

  • Water quality checks (if trained)

  • Cleanliness of decking furniture drains and equipment

• Ensure restaurant and Starbucks public areas are maintained before during and after service periods.

• Ensure public area equipment (vacuum cleaners floor machines carts etc.) is maintained cleaned and stored properly.

• Coordinate deep cleaning projects such as carpet cleaning high-dusting pressure washing and floor care.

• Monitor inventory and communicate supply needs (chemicals tools replacement items).

• Respond to cleanliness-related calls from Front Desk Engineering or Management promptly.

Safety & Compliance

• Uphold all Hilton brand cleanliness and health-and-safety standards.

• Maintain accurate SDS records and ensure proper chemical usage.

• Report and mitigate unsafe or hazardous conditions immediately.

• Assist with emergency situations and support life-safety procedures when necessary.

Administrative Duties

• Attend required meetings and departmental training sessions.

• Complete daily logs inspection checklists and shift reports.

• Participate in scheduling time management and performance evaluations as directed by management.

• Support cross-training with Housekeeping and Engineering teams.

• Perform other duties as assigned by the Executive Housekeeper or Hotel Management.

DoubleTree South Bend Downtown is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. M/F/V/D