About the Role:

Grade Level (for internal use):

Job Title: Salesforce Business Analyst

The Team: The Information Platforms team is responsible for the management and improvements of the Business Applications that drive S&P Global. Our team leads many internal applications from Salesforce Order to Cash Order Fulfillment Reporting and Workflow tools. You will have the opportunity every single day to work with people from a wide variety of backgrounds and to develop a close team dynamic with coworkers from around the globe.

The Impact: You will work alongside a Salesforce and integrating systems Solutions Architect and other team members. You will use your salesforce skills and experience to help improve our Salesforce Platform. You will be involved in strategic planning and execution that will include working in all areas of Salesforce from Service Cloud Sales Cloud App Partners Revenue CloudLightning Wave and more.

Whats in it for you: Would you like the opportunity to work on a team that will craft the future of the companys Salesforce Instances You enjoy working to break down and solve complex problems by creating practical maintainable and scalable solutions. Youre a great person that willingly collaborates listens and cares about your peers. This position will enable you to interact with an Agile team of in-house Salesforce and integration systems professionals from around the world. We are in search of a highly motivated Project Manager / Business Analyst who is excited about utilizing their technical project management skills to lead projects from conception to completion in an Agile environment across multiple CRM teams.

Responsibilities:

• Manage projects for implementations or customizations from an Agile perspective end-to-end
• Act as Agile Scrum Master facilitate meetings including Daily Scrum Retrospectives and meetings with other teams
• Dig in to complicated technical details surrounding software product requirements
• Work with and guide our Product Owners to fill in technical gaps in requirements
• Eliminate impediments which are beyond the teams responsibilities to protect the team so they can stay focused on their development work
• Support change management process for new improvements into production
• Identify ways to better utilize Salesforce for business process and make recommendations on improvements
• Build a high-performing team which includes continuous improvement of the team dynamics and performance.
• Manage CPQ and Billing projects for implementations and customizations from Agile perspective
• Ability to do all the Salesforce configurations which includes building flows reports lightning pages validation rules etc and should have strong troubleshooting skills to debug any issues
• Build a high-performing team which includes continuous improvement of the team dynamics and performance

Qualifications:

• 4 years of experience as a business analyst in a technical environment
• BA/BS in a relevant field (business or technology) or experience with understanding of the financial services industry
• Salesforce CPQ and billing knowledge experience is preferred which mainly includes product setup product options price rules product rules contracts etc.
• Strong Critical Thinking and analytical skills
• Deep knowledge of and passion for Agile/Scrum including Agile metrics and reporting techniques
• Communication skills (presentational active listening ability to build consensus and support across functions and at all levels)
• Salesforce Certifications or willingness to achieve Admin certification within first year
• Ability to clearly bring together and document software requirements
• Experience working effectively in a dynamic development environment within large global teams
• You will be able to resolve conflict through arbitration negotiation reasoned discussion or critical issue
• Aptitude for nurturing self-organizing high performing teams via servant leadership individual coaching and mentoring

#LI-USA

Whats In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC