Windows Endpoint Hardware EngineerDirectorWorkplace Engineering

Profile Description
Were seeking someone to join our Enterprise Technology team as a Windows Endpoint Hardware Engineer in Workforce Technology & Services. The End User Endpoint and Tooling Team is committed to delivering an enterprise class Windows Desktop Platform to the firm. The team is responsible for all aspects of the design configuration and integration of Windows Desktop and Laptop endpoints including hardware driver and firmware management.

We are looking for a person to be able to contribute to many of the on-going initiatives in some of these areas and to own engineering and operational tasks from beginning to end. The candidate will have a strong technical foundation a strategic mind-set excellent communication skills and the ability to collaborate within a globally distributed team.

In the Technology division we leverage innovation to build the connections and capabilities that power our Firm enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is Director position that manages and optimizes the technical environment and end-user experience across various workplace technologies for end-users ensuring seamless operations and user satisfaction across the organization.

Since 1935 Morgan Stanley is known as a global leader in financial services always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What youll do in the role:
> Ensure that the solutions we develop meet the necessary security supportability and performance requirements identified by our stakeholders regulators and the organization at large.
> Ensure that we meet the businesss expectations of high availability performance and overall user experience.
> Sustain existing systems by providing level 3 support to help investigate and identify root cause for escalated issues.
> Create review maintain and disseminate knowledge through documentation and demonstrations of the technologies tools and methodologies that are used to support them.
> Dissemination of knowledge amongst peers and partnering support teams.

What youll bring to the role:
> At least 6 years relevant experience would generally be expected to find the skills required for this role.
> Knowledge in BIOS hardening and management across multi-vendor platforms including:
> Implementing BIOS security policies and certificate-based protections.
> Automated password rotation and secure credential storage using enterprise vaults (e.g. Azure Key Vault CyberArk).
> Hands-on experience in driver packaging and deployment including:
> Creation and management of WIM-format driver packages for efficient OS deployment.
> Use of automated tools for packaging and updating drivers.
> Integration with SCCM task sequences and troubleshooting deployment failures in complex environments.
> Understanding of Modern Driver Management covering:
> Microsofts DCH driver model UWP applications and Hardware Support Apps (HSAs).
> Experience scripting automated deployment of HSAs and UWP apps in enterprise environments.
> Ability to handle offline installation scenarios and ConfigMgr integration for modern drivers.
> Advanced PowerShell automation for BIOS and driver lifecycle management including:
> JSON-driven configuration for dynamic deployments across multiple hardware models.
> Familiar with error-handling verbose logging and self-driven tests.
> Comprehensive knowledge of enterprise hardware certification workflows including:
> Building checkout scripts for driver validation.
> Biometric setup and validation for Windows Hello (fingerprint and facial recognition).
> Performance benchmarking with Pass mark and WPF rendering tests (e.g. Beetle Mania).
> Security hardening checks (Secure Boot DMA protection BitLocker VBS).
> Practical experience in WinPE boot image engineering including:
> Customizing boot. Wim with required network/storage drivers.
> Injecting drivers and prestart scripts for OSD task sequences.
> Applying CVE patches and troubleshooting deployment failures using SCCM logs and ADK utilities.
> Hands-on experience with SCCM/SDM packaging and compliance such as:
> Creating BIOS and driver packages with detection logic based on registry keys and driver versions.
> Implementing compliance baselines for firmware and driver updates.
> Automating deployment pipelines for multi-vendor environments (HP Lenovo Dell).
> Strong documentation and collaboration skills:
> Provide technical leadership by designing and delivering advanced training programs for engineering teams and support staff including hands-on workshops code reviews and architecture deep-dives.
> Act as a subject matter expert for BIOS security driver lifecycle automation and modern endpoint management ensuring adoption of enterprise standards and cutting-edge practices across global teams.
> Strong troubleshooting mindset (event logs SysInternals memory dumps).
> Experience automating workflows and enabling self-service capabilities.
> Understanding of Agile principles and how to apply them in enterprise environments.
> Familiarity with infrastructure systems including experience with Jira for tracking and collaboration.
> Modern observability stack knowledge (e.g. telemetry metrics logging distributed tracing).
> DevOps knowledge including pipeline automation and integration with enterprise deployment tools.
> Solid understanding of Software Development Lifecycle (SDLC) processes and how they intersect with endpoint engineering and operational workflows.
> Ability to work across development and operations teams to ensure smooth delivery and monitoring of endpoint solutions.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds talents perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting developing and advancing individuals based on their skills and talents.