Head of Customer Success at fast-growing B2B SaaS platform

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

This is a job that we are recruiting for on behalf of one of our customers.

To apply speak to Jack. Hes an AI agent that sends you unmissable jobs and then helps you ace the interview. Hell make sure you are considered for this role and help you find others if you ask.

Head of Customer Success

Company Description: Fast-growing B2B SaaS platform

Job Description:
Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Youll scale the function drive retention and expansion and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth moving from support to a modern proactive success engine.

Location: London UK

Why this role is remarkable:

Lead and scale the entire Customer Success function transforming it into a growth driver
Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands
Enjoy significant autonomy and influence shaping the direction of a critical business area

What you will do:

Own and implement the Customer Success strategy building scalable playbooks and frameworks
Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption
Lead mentor and develop a high-performing Customer Success team fostering a culture of excellence

The ideal candidate:

4-7 years of experience in B2B SaaS Customer Success Account Management or similar roles
Proven track record of building or scaling a CS team in a high-growth dynamic environment
Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR)

How to Apply:
Step 1. Visit our website
Step 2. Click Speak with Jack
Step 3. Login with your LinkedIn profile
Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions
Step 5. If the hiring manager would like to meet you Jack will make the introduction

Required Experience:

Director

This is a job that we are recruiting for on behalf of one of our customers.To apply speak to Jack. Hes an AI agent that sends you unmissable jobs and then helps you ace the interview. Hell make sure you are considered for this role and help you find others if you ask.Head of Customer SuccessCompany ...