MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies the largest independent provider of commercial engine maintenance services worldwide. Quality efficiency and innovation are our strengths. You too can become part of our dedicated team inDelta BCas

Manager Engine Programs

Code:MVCE / 23236

Salary:$110000.00 - $130000.00

Company name: MTU Maintenance Canada Ltd.

Business Address: 4300 80th Street Delta BC V4K 3N3

Job type: Permanent Full-time

Work Location: Delta BC

Language of Work: English

The Manager V2500 Engine Program is the leader responsible to ensure that the Customer Account Managers have the tools knowledge and processes to execute best in class customer service. The team needs to ensure the primary liaison between the External Sales department (if applicable) Customers the Engine Programs network the Customer Account department and internal production/logistics teams.

Key responsibilities include facilitating professional customer communication and hosting and managing the assigned contracts. The manager needs to ensure that the team is set-up to professionally prepare the customer setups oversee shop visit preparation and pre-WRB activities including the collection and validation of all required customer documentation. The role also has responsibility to set standards in preparing and reviewing internal/external cost estimates tracking shop visit expenses and facilitating coordination with engineering material supply chain and production managers to ensure seamless collaboration.

Additionally the Manager is responsible for overseeing module or engine shop visits maintaining visibility over work orders to meet customer requirements and satisfaction and providing backup support for Customer Account Management (CAM) functions. The role includes invoice preparation and review ensuring accuracy in financial transactions and achieving the required profitability goals.

Strong customer communication skills and the ability to support new business opportunities are essential. Furthermore the Manager Engine Programs acts as the Deputy to the Director Engine Programs and assumes the Directors responsibilities in his/her absence.

Your Tasks:

Leadership

• Foster an open honest and fair working environment for the team internally and across location
• Ensure all processes and requirements are clearly documented and understood by the team
• Create positive team environment open to change and feedback
• Provide leadership coaching guidance as required and regular feedback to the team
• Build relationships within the MTU network

Our Requirements:

• Bachelor/University degree in Mechanical or Aerospace Engineering. Masters preferred.
• 3-4 years of experience in a customer support role in an aviation environment

  Advanced knowledge of aero engines and its characteristics and specifics

• Knowledge of the V2500 engine
• 2 years of people leadership experience
• Intermediate knowledge of SAP customer support specific functions/transactions
• Intermediate knowledge of Microsoft Operation System Windows

  Intermediate knowledge of MS Office

• Preferable second language depending on customer requirements

We Offer:

• Generous relocation package available to eligible candidates
• We offer great benefits from your first day (no waiting period)
• 100% match company pension
• Extended Medical and Dental Programs
• Disability Insurance
• Employee and Family Assistance Program
• Life Insurance
• Vision Care and Rx Safety Vision Program
• Free On-site Parking

Go to ourwebsiteto learn more about us. After your application is receivedhiring managers will review for potential next steps.

MTU supports diversity in the workplace and encourages applicationsfrom all qualified individuals including women members of visible minoritiesaboriginal persons and persons with disabilities.

This position may require access toexport-controlled goods and technology. As a condition of employmentcandidates must be able to comply with all applicable export control lawsincluding the Canadian Controlled Goods Program. Candidates may be required toprovide relevant information and documentation for the purpose of confirmingtheir ability to access and handle export-controlled goods andtechnology.

MTU Maintenance Canada does not use ArtificialIntelligence (AI) to review and/or screen candidates.

Go to ourwebsiteto learn more about us. After your application is received hiring managers will review for potential next steps.

MTU supports diversity in the workplace and encourages applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities.

This position may require access to export-controlled goods and technology. As a condition of employment candidates must be able to comply with all applicable export control laws including the Canadian Controlled Goods Program. Candidates may be required to provide relevant information and documentation for the purpose of confirming their ability to access and handle export-controlled goods and technology.

MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and/or screen candidates.