People Partner Coordinator

Normal, IL - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Department:

Manufacturing

Job Summary

- Serve as Tier 1 support for employee inquiries across benefits payroll pay programs people systems policy and general HR topics-via case chat and occasional walk-ups.

- Own end-to-end case handling: triage diagnose resolve or route; document clearly; close the loop on time and in full.

- Use our tools confidently working in case management and HR systems (e.g. ServiceNow Workday iCIMS or similar) to research process transactions and keep records accurate.

- Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.

- Escalate well: identify risk apply judgment and partner with COEs/People Partners when issues need Tier 2 support.

- Support lifecycle moments (e.g. onboarding tasks employment changes offboarding steps) with accuracy urgency and a great employee experience.

- Meet quality and timeliness standards (SLA CSAT first-contact resolution) while maintaining confidentiality and compliance.

- Continuously improve: flag trends eliminate root causes and suggest process or automation opportunities that make support faster and clearer.

What youll bring

- 2 years in HR shared services People Operations or high-volume employee/customer support.

- Systems fluency with HRIS and ticketing (ServiceNow Workday iCIMS or comparable tools).

- Clear empathetic communication-you simplify complexity document well and tailor your message to the audience.

- Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.

- Bias for action in a fast-moving ambiguous environment; you prioritize adapt and finish strong.

- Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.

#PSSMPSO

Required Experience:

- Serve as Tier 1 support for employee inquiries across benefits payroll pay programs people systems policy and general HR topics-via case chat and occasional walk-ups.- Own end-to-end case handling: triage diagnose resolve or route; document clearly; close the loop on time and in full.- Use our too...