Sales Development Representative | Singapore | Expressions Of Interest

The Opportunity:

As a Sales Development Representative (SDR) you will focus on three core missions. One you will help our users and prospects navigate their Grafana journey by engaging with and listening to them in order to provide them with appropriate resources and guidance. Two with these learnings you will partner with our Sales Team to connect with other influential people in these organisations to identify new business opportunities that are the pipeline for our companys revenue goals by partnering proactively with our Sales Team. And three you will develop valuable transferable skills to help you achieve your career goals. By fulfilling our three core missions you will contribute importantly to Grafana Labs community and business goals.

We understand that our commercial success is linked to our open source DNA and users success with our software. As such we want team members who can effectively leverage this connection and help support the long-term health of our company.

In this role you will balance reactive and proactive work responding to inbound inquiries as well as outreaching to target accounts. You will need to research and have a detective mindset in order to craft thoughtful value-add messaging; and youll need to be confident driving business conversations on the phone. You will need to know how to use AI as a tool to constantly improve your productivity.

This is a demanding and rewarding role. It is a fast-paced and challenging environment. While our company is growing sustainably we still have a lot of building and improving to do. And we do this work together with our teammates from more than 15 different countries. Were looking for driven humble technically curious people who embrace a team-first attitude and demonstrate extreme ownership. This is a great team to join whether youre just starting your career or looking to pivot into the tech industry. Youll have managers and teammates that care deeply about you as a professional and human and you will learn more than you thought possible.

What Youll Be Doing:

• Build and maintain knowledge of our technology competitors open source ecosystem and industry trends
• Follow up on inbound leads effectively and efficiently
• Use a multi-channel approach (email social calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone
• Use Salesforce and Grafana dashboards for lead and account management and research
• Use research and data to prioritise and customise outreach to target prospects and accounts via email and LinkedIn
• Drive effective discovery conversations to understand users needs and goals in to provide them the appropriate resources and communicate how Grafana can help them
• Consistently meet new business opportunity and pipeline targets
• Collaborate with cross-functional teams such as marketing and sales to win as a team

What Makes You a Great Fit:

• Fluent in English
• Open to feedback and coaching always looking for ways to improve
• Clear and concise written and verbal communication style
• Excellent organisational skills and the ability to prioritise many tasks and demands
• Willingness and ability to take on any task - no matter how small or big - with a focus on quality
• Resourceful and proactive in an environment that is constantly evolving
• Driven by purpose and by winning with a team-first attitude

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range & benefits at the beginning of the process.

Why Youll Thrive at Grafana Labs:

• 100% Remote Global Culture -As a remote-only company we bring together talent from around the world united by a culture of collaboration and shared purpose.
• Scaling Organization Tackle meaningful work in a high-growth ever-evolving environment.
• Transparent Communication Expect open decision-making and regular company-wide updates.
• Innovation-Driven Autonomy and support to ship great work and try new things.
• Open Source Roots Built on community-driven values that shape how we work.
• Empowered Teams High trust low ego culture that values outcomes over optics.
• Career Growth Pathways Defined opportunities to grow and develop your career.
• Approachable Leadership Transparent execs who are involved visible and human.
• Passionate People Join a team of smart supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new Grafanistas to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit train compensate and promote regardless of race religion color national origin gender disability age veteran status and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and were working hard to make sure thats the foundation of our organization as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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