Technical Product Consultant 2

Noida - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Job Summary:

Provide technical support and product guidance to customers partners and others who are involved in developing campaigns and other marketing channel communications on our platform at all stages of the cycle. Proactively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts. Effective research record and maintain on-going knowledge of best practices for product usage in all areas of functionality. Build and maintain strong working relationships with other teams that support customer needs and business goals.

Works on problems of diverse scopes where analysts of data require evaluation of identifiable factors; regularly demonstrates good judgment in selecting methods and techniques for obtaining solutions; networks with senior Internal and external personnel in own area of expertise.

Responsibilities:

Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product.
Thoroughly documenting all communication troubleshooting and activity on issues reported by customers
Educating customers on specific product functionality is required to resolve their issues.
Writing and presenting internalinformal courses on troubleshooting areas of product functionality.
Creating solution entries as required
Working cooperatively with other Technical Support team members and members of other Adobe teams such as consulting services Engineering technical operations and deliverability.
Timely communication with customers concerning status of open support issues
Troubleshooting issues related to 3rd party software applications
Should be flexible to work in a rotational shift environment (24*7)

Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations product testing implementations and follow-up training of customers and newer support team members.

Professional Experience:

Software Support Expertise: 35 years of hands-on experience in a software support environment providing technical assistance for complex multi-tiered enterprise applications.
Technical Proficiency:
- Skilled in writing and debugging SQL queries.
- Proficient in XML JavaScript and HTML.
- Experienced with major database platforms including Oracle SQL Server MySQL and PostgreSQL.
- Familiar with web service APIs database connectors and SOAP protocols.
- 3-5 years of experience reading and troubleshooting XML and HTML.
- Experienced in working with network client and server connectivity
System Knowledge: Demonstrated deep understanding of internet-based database-centric systems.
Problem Solving & Multitasking: Strong ability to manage multiple tasks simultaneously and resolve issues independently.
Communication Skills: Excellent written and verbal communication abilities.
Educational Background: Bachelors degree or equivalent professional experience.
Recent Technical Support Role: Held a technical support position within the last two years working directly with business and enterprise clients.
Database Troubleshooting: Spent at least 20% of role time troubleshooting SQL and relational database issues.
Digital Marketing Exposure: Experience in digital marketing preferably with an email service provider or a similar competitor.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .

Required Experience:

Contract

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...