Mobile Device Technician (Part-Time)

Join New Era Technology where People Firstis at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

We are currently hiring a Technician I (Phone & Tablet App Loading) who has prior experience with Mobile Devices. including troubleshooting support for Phones. Below is the complete job description:

Primary Responsibilities:

• Set up new configurations for phone and tablets.
• Install configure and upgrade software applications.
• Troubleshoot and resolve software application and OS related problems.
• Identify prioritize and escalate situations requiring urgent attention.

Knowledge and Skill Requirements:

• Technical skills in installation and troubleshooting of relevant software and hardware.
• Proficient data entry skills
• Familiarity and experience with Apple or Android phones and Apps

Key Competencies:

• Need to be able to work independently with minimal supervision Strong customer service skills.
• Strong oral and written communication skills
• Ability to learn and adapt quickly to changes.
• Critical thinking and analytical capabilities in troubleshooting and problem solving.
• Planning organizing and prioritizing skills.
• Attention to detail.
• Ability to be flexible and handle stressful situations at times.

Physical Demands:

• Regular use of hands and fingers to operate a computer keyboard mouse and other office equipment.
• Regular repetitive movements such as typing mouse movements and scrolling. Ability to hear and understand spoken communications both in person and via remote communication tools (e.g. phone video conferencing).
• Ability to see and read computer screens and printed documents as well as adjust focus. This includes prolonged periods of looking at a computer screen.

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