Requirements
1. Technical Support:
Provide technical assistance and support to employees regarding IT issues including
hardware software network and system errors.
Diagnose and resolve technical problems related to computer systems hardware
and software.
2. Network Management:
Set up and manage computer networks including local area networks (LANs) and
wide area networks (WANs).
Monitor network performance troubleshoot network issues and ensure network
security and stability.
3. System Administration:
Install configure and maintain operating systems servers and software
applications.
Manage user accounts permissions email systems and file servers.
Perform system backups and ensure data integrity and disaster recovery.
4. Security Management:
Implement and maintain security measures to protect computer systems networks
and data.
Install and update antivirus software firewalls and intrusion detection systems.
Conduct security audits and assessments to identify vulnerabilities and address
security concerns.
5. Hardware and Software Management:
Procure install and configure computer hardware and software components.
Evaluate and recommend hardware and software upgrades to enhance system
performance and efficiency.
Collaborate with vendors to resolve hardware and software issues under warranty
or service agreements.
6. Documentation and Training:
Create and maintain documentation including system configurations user manuals
and troubleshooting guides.
Provide training and technical guidance to users on IT-related topics and best
practices.
7. Collaboration and Communication:
Collaborate with other IT professionals department heads and stakeholders to
identify technology needs and solutions.
Communicate technical information effectively to non-technical users.
8. Compliance and Regulations:
Ensure compliance with relevant regulations policies and standards related to IT
security and data protection.
Stay updated on industry trends and emerging technologies to recommend relevant
improvements and updates.
Qualifications:
Bachelors degree in Computer Science Information Technology or a related field
(Masters degree preferred).
Proven experience as an IT Specialist or similar role.
Proficiency in operating systems (Windows Linux macOS) network protocols and
security protocols.
Familiarity with hardware components software applications and troubleshooting
techniques.
Knowledge of virtualization technologies cloud computing and mobile devices.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
IT certifications (such as CompTIA A Network Security) are a plus.
Proficiency in operating systems (Windows Linux macOS) network protocols and security protocols. Familiarity with hardware components software applications and troubleshooting techniques.
Bachelors degree in Computer Science Information Technology or a related field(Masters degree preferred).