Operations

• Oversees all activities of assigned region or market segment and gives direction to its facilities management staff (Building maintenance Janitorial Office Services Landscaping)
• Develops and presents Business Plan for the region or market segment to include current and anticipated business upselling of current business specials lost business business trends customer/market needs along with related strategies.
• Overseas operations of accounts and employee/job productivity levels being accountable for effective and efficient delivery of services.
• Administers and monitors compliance with all internal/external policies and procedures and ensures ongoing employee compliance.
• Conducts on-site inspections and contract cost assessment for current and new business.
• Demonstrates excellent interpersonal skills establishing and maintaining the respect and confidence of employees and customers and communicating effectively with a variety of professionals and at all levels.
• Understands and utilizes key technology applications.

Business Development

• Oversees and directs all customer advocacy activities in the Education segment and functions as acustomer advocate regularly calling on customers assessing levels of customer satisfaction formulating pro-active measures for ensuring improved customer service and providing liaison services.
• Participates in sales activities related to current prospective and new customers in conjunction with Business Development.
• Sources and pursues referrals for new and future business in conjunction with Business Development.
• Participates in the preparation/analysis for bid/re-bid proposals.
• Participates in market assessment service industry analysis sales targeting and sales/upsell activities in conjunction with Business Development.
• Develops contract proposals and makes related presentations on same in conjunction with Business Development.
• Participates in marketing activities to include promoting C&WS image and identity programs/events; acting as the spokesperson for C&W in its customer advocacy efforts; product and advertising activities; and the development of marketing intelligence in the community served.

Finance

• Manages the P&L of the Education segment monitoring ongoing status and providing substantive corrective action as needed to maintain/increase targeted financial objectives.
• Utilizes the financial dashboard on a monthly basis.
• Prepares/evaluates monthly quarterly and annual budgets/budget reports and presents/discusses same with senior management providing strategies for any needed corrective actions and follow-up reporting on results.
• Closely monitors receivables achieving the accounts receivable target for the region.
• Prepares and provides short-term/long-term financial forecasting to senior management outlining appropriate strategies for any corrective action.
• Reviews costing models prepared by engineering for potential new business.

Human Resources

• Screens interviews and participates in the selection of Operations Managers Area Managers and Account Managers working in conjunction with Human Resources.
• Ensures compliance with Federal State and Company guidelines concerning the hiring of non-exempt personnel in the region or market segment.
• Evaluates the work performance of all direct reports annually and prepares a succession plan for the region or market segment.
• Establishes contingency plans in anticipation of new accounts expanded geographic or market penetration or the loss of current staff.
• Participates in the career development of employees providing assessment planning and follow-up evaluation of staff as well as participates in self-developmentcourses/seminars/externalprograms.
• Keeps current with Union contracts and guidelines and participates as needed in Union salary issues grievances layoffs and other related matters.

Safety

• Oversees and implements Safety policy procedures and communications for all personnel in the Education segment and monitors the same forimpact/effectiveness.
• Provides active leadership in establishing and maintaining a culture of safety in the region including adherence to company safety practices establishment of safety review boards and oversight of safety training.
• Monitors and evaluates all Workers Compensation activities within the region or market segment working in conjunction with the corporate Director of S H & E and Director of Risk Management.

Other

• Performs special assignments as needed or as requested by the Vice President Education.
• Executes such other responsibilities as determined by the Vice President Education

CORE COMPETENCIES

• Bachelors degree preferred
• 5 years experience in service industries-preferably in Educational Setting (i.e. building services mechanical services Janitorial services) and willing to travel the New England area.
• Previous P&L experience responsibility
• Management and leadership skills
• Financial analysis business acumen and computer literacy with knowledge of applicable software packages
• Understanding and skills in sales strategic planning and operations
• Excellent oral and written communication skills presentation skills
• Strong relationship management and interpersonal skills results driven and team oriented
• Excellent organizational abilities

C&W Services is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.