Operations Lead

Were quickly growing and super excited for you to join us!

About Topsort

At Topsort we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech friendly products and AI. We believe in making advertising intuitive intelligent and genuinely cool without any of the creepy ads or cookie-obsession (well maybe just the chocolate ones). In a rapidly changing industry were on a mission to democratize monetization access for all and ensure that advertising doesnt leave any brand or seller feeling confused or overwhelmed

Today Topsort has 5 major hubs worldwide and employees in 13 countries including Menlo Park Boston Santiago Chile Sao Paulo Brazil Barcelona Spain and Sydney Australia. We are a truly global company that was born in the pandemic thats had rapid growth since out of a genius product a customer-first mentality and a hardworking team of talented individuals. Since our founding in 2021 weve gained customers in retail marketplaces and delivery apps in 40 countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment Do you like seeing your work create real-time impact being part of a rocket ship from the very beginning Lets do the unimaginable - lets make ads clean and cool again with AI and modern technology.

What its like to work at Topsort

Our team is all about straightforward communication embracing feedback without taking it personally and fostering a super collaborative environment. Its a sports team thats hyper focused on winning collaborative internally and competitive externally - never the other way around.

We thrive on working in the open lifting each other up and getting things done with a sense of urgency. Were the kind of team that loves making bold choices sharing extraordinary opinions and maintaining a 100 mph pace. No endless meetings here if it can be done today were all about getting it done today.

What is this role like

We are looking for an Operations Lead to design own and scale Topsorts company-wide operational backbone. This is a cross-functional role that partners closely with Finance HR GTM (sales & marketing) Engineering and Leadership. Youll build systems shape processes run deep analyses and lead strategic projects that directly impact how the company scales day-to-day and long-term.

We are looking for an Operations Lead to help operationalize the strong foundation weve built turning ad hoc processes into a scalable replicable operational machine. This is a cross-functional role partnering with Finance HR GTM Engineering and Leadership to design systems streamline workflows establish governance and drive operational rigor across the company.

You will build processes from zero strengthen what already exists create alignment between teams and set the operational backbone that supports Topsorts next stage of growth.

You will:

• Drive company-wide business operations partnering closely with Finance HR GTM Engineering and Leadership.
• Operationalize and scale existing internal processes turning strong foundations into repeatable reliable scalable systems.
• Oversee data hygiene and internal information management ensuring consistency structure and operational alignment across tools and teams.
• Define track and report on company-wide KPIs and operational success metrics driving visibility into performance across departments.
• Conduct deep-dive analyses to identify trends operational risks bottlenecks and opportunities for efficiency.
• Lead and manage cross-functional strategic projects including GTM initiatives process improvements internal system enhancements and automation opportunities.
• Build frameworks dashboards documentation and SOPs that support scaling.
• Collaborate across departments to define priorities improve workflows and strengthen cross-functional alignment.
• Support leadership in strategic planning forecasting and execution.
• Oversee general business administration including aspects of entity setup/management compliance coordination and operational governance.

What (we think) you need to be successful but were open to outliers too:

• Bachelors/Masters Degree from Top Universities (Ivy League etc)
• 5 years of experience in Business Operations Strategy & Operations Revenue Operations Management Consulting or similar roles.
• Experience in a B2B or SaaS company is strongly preferred.
• Strong analytical mindset comfortable working with data metrics CRM tools and dashboards.
• Ability to lead projects end-to-end and work cross-functionally with multiple teams.
• A systems thinker who loves solving ambiguous problems and building clarity from zero.
• Thrive in environments without playbooks.
• Excellent communication skills and the ability to work with technical and non-technical teams.
• Comfortable working in a fast-paced globally distributed startup environment.

What We Value

• Deep dive into details: Youre not satisfied with surface answers you find root causes and durable solutions.
• Team first: You prioritize collective results over individual recognition.
• You thrive with ambiguity: You turn open-ended problems into structured plans and measurable outcomes.
• Adaptability: You can learn teach lead and follow as needed.
• Urgency: You move quickly with an eye for scalability and replicable processes.
• Curiosity: You learn fast ask the right questions and apply insights effectively.

Why Join Topsort

• Build an operations function from scratch your work will directly shape how the company scales.
• High-impact role with broad cross-functional exposure and close partnership with leadership.
• Fast-growing mission-driven startup culture with high ownership and rapid career upside.
• Work with a diverse global team and influence product GTM and operational strategy.

Do you sound like the right fit Lets dive right in!