Roving Experienced Client Services Specialist

Client Services Specialist

Do you like a change of scenery We have five locations; Orrville Seville Barberton Medina and Canal Fulton. We are looking for someone that enjoys being in a different environment each day and would like to work at all five of our clinics!

Veterinary Wellness Partners is a privately owned family oriented veterinary practice with a commitment to excellence. With our increasing number of new clients we are continuously adding to our dynamic team. We pride ourselves on our exceptional care given by our compassionate doctors and staff. Founded in 1956 our AAHA accredited Orrville Veterinary Clinic was the first in our organization of clinics. Today we are thriving as we have grown to five clinics in total. We are located in Wayne Medina Summit and Stark counties. We are thankful for the opportunity to serve our loyal clients across Northeast Ohio

In addition to focusing on our patients and clients we believe that our staff is the most important asset. We thrive on investing in our staff and being the catalyst that drives them to reach their goals. Whether its through mentorship CE or VWPs education initiative we are here to support our team as they achieve milestones in their careers.

Our owners have provided the staff with devoted coaches that empower us to work through interpersonal differences and embrace individuality. By learning how we each receive and process information differently we are able to foster an environment where open communication is not only easy it is incredibly welcomed.

Our nurturing culture of inclusion equity and accountability sets us apart from the rest. Honesty integrity and respect are engrained in everything we do. We encourage the staff to share new ideas; your voice will always be heard and your input will be valued. We have a unified purpose to provide the highest quality medical care to our patients and the commitment of our amazing team is what keeps VWP the practice of choice.

Our main goal is to hire team members that will enrich our practice and that align with our core values below:

Connection

We strive to build and nurture authentic relationshipswith each other our clients and our communitygrounded in respect empathy and collaboration.

Dedication

We strive to bring focused energy and compassion to our work every day honoring our shared commitment to the wellbeing of animals and those who care for them.

Ethical Excellence

We strive to act with honesty responsibility and integrity in every decision earning the trust of our teammates and clients through consistent ethical behavior.

Purpose

We strive to seek meaning in every task ensuring that our actions contribute to the greater good of our patients our practice our families and one another.

Development

We strive to pursue personal and professional growth through openness curiosity and continuous learningindividually and as a team.

Culture Statement

We are a team that leads with compassion - for our patients our clients and most importantly for each every interaction we strive to build a supportive and trusting environment where collaboration thrives and everyone feels valued. We are dedicated to meaningful work guided by integrity empathy and shared purpose. Together we grow - professionally and personally - committed to lifting each other up so we can provide the highest standard of care to those who depend on us.

If these resonate with you we would love for you to apply. Weve been waiting for you!

Please see the Client Services Specialist job description below:

Job Summary: As the face of Veterinary Wellness Partners the Client Services Specialist (CSS) sets the tone for the practice as we build and maintain each clients trust and confidence in our abilities. We are looking for a professional organized and detailed individual to be a part of our client services team. Being a CSS in our veterinary offices takes a special kind of person who is able to work with both humans and animals alike. If you enjoy people and their pets and understand the importance of providing them with superior customer service have great communication skills and are outgoing and friendly - then this position is for you!

Job Duties:

• Warmly greet clients and pets by name
• Answer phones promptly and professionally using a multi-line phone system
• Screen and route calls to appropriate staff
• Provide phone shoppers with descriptions of services first price last
• Receive and transmit faxes
• Take and deliver messages promptly to appropriate staff pulling medical records of patients so staff can properly document information
• Note in medical records the details discussed during client conversations including the date time key points of the discussion and any action required
• Check medical and computer records for accurate client addresses phone numbers and e-mails
• Weigh pets each visit and record weights in medical records and on computer
• Schedule appointments and surgeries according to hospital scheduling guidelines
• Make surgery and appointment confirmations calls
• Answer clients questions about veterinary services and products and provide knowledgeable advice about wellness prevention and diseases
• Fill prevention prescriptions and provide routine administration instructions to clients
• Echo doctors recommendations when checking out clients
• Prepare consent forms estimates/treatment plans and be able to discuss the hospitals financial policies with clients
• Prepare health certificates proof of vaccination lab reports and euthanasia certificates
• Sell retail items and pet food at clients request
• Foster collaborative relationships with other team members and departments
• Clinic maintenance (including removal of animal waste) and ensuring that facility is neat and clean and odor free at all times

Financial Duties:

• Enter accurate charges
• Explain invoices to show value for the care provided stating all services and products provided before the total
• Collect payment when services are rendered including making change for cash payments processing credit cards and getting proper ID for checks
• Verify the eligibility of clients with charge accounts (where applicable)
• Print or record the end of day financial balances ensuring they are accurate
• Know fees for routine services
• Balance cash drawer at end of day/shift

Educational Requirements:

• High school diploma or equivalent
• Experience in customer service
• *Veterinary CSS experience is highly preferred*

Skills Needed:

• Ability to work in a fast-paced environment
• Computer literacy
• Understand veterinary terminology
• Exceptional customer service skills
• Keep accurate medical records clerical work
• Educate clients
• Promote hospital products and services
• Support team members
• Adaptable to any environment in all of our locations

Physical Obligations:

• Able to lift and carry supplies up to 40 pounds without assistance
• Endure sitting standing and walking on hard floor surfaces for extended periods
• Type information for patient records and prescription labels into the computer
• Able to work in noisy work conditions with sounds from animals and equipment
• Take safety precautions for exposure to toxins drugs anesthesia and radiation